EOP o9 Supply Planning Expert

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You provide software and application knowledge to support implementation of the given solutions.
How you will contribute
Company Overview
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelez Digital Services (MDS) is the digital arm focused on empowering every aspect of our global organization through excellence in process, technology, and services. This includes investing in growth-enabling solutions as well as systems anchored on right technology and capabilities, powered by better data that serve the needs of our Consumers, Customers, and end-to-end supply chain (procurement to manufacturing, and customer service to logistics).
Key Responsibilities

• Lead design workshops to document design, leveraging RefModel-driven best practices for design and for non-standard areas, evaluating contextual designing. Map the requirements to the RefModel and work with the o9 PMM/Product teams to design the new workflows, ensuring the business processes adhere to the o9 functionality

• Develop a comprehensive technical blueprint outlining the architecture of the o9 planning solution, including software, hardware, and network components

• Work with o9 DevOps and the Technical Architect to establish the tenant landscape and integration design

• Proficiency in architecting and deploying data engineering workflows utilizing a benchmark data integration product. Technical data validation with dbt , icedq , databricks or similar tools.

• Experience driving daily technical and design direction in o9

• Adapt the dynamic needs of the business and ensure o9 is positioned to drive optimal business value

• Focus on driving o9 across supply chain elements, including across Supply Control, Supply Management Review ,LP Solver and Integrated Supplier Planning in o9

• Work closely with development teams to ensure the solution is implemented according to the defined architecture and meets business requirements.

• Own and manage o9 SP product roadmap and prioritization of features to be enabled in MDLZ

• Document methodologies and ensure best practices are followed for continuous process improvement

More about this role
Knowledge, Experience and Education

• 12-15 overall years of experience

• More than 4-5 years' experience with the o9 platform, including configuration, customization, and integration

• Technically hands on SQL,MySQL to be able to manage o9 SSIS layer

• Deep extertise in SCS solver set up and stabalization

• Technically hands on mathematical models, predictive models desirable python&pyspark

• Experience in GIT, Kubernetes, Containerization will be plus

• Experience code reviews , code packing, code/batch dependency management & library management

• Large global team management, including internal and contract resources

• Familiar operating in large and complex multi-national organizations to create alignment for her/his strategic priorities across a diverse range of internal and external stakeholders.

Personal and Leadership Skills

• Large scale program/ delivery management

• Patience and perseverance to pursue results despite constraints; comfortable with ambiguity; and confidently, manages risk and uncertainty; driven and results oriented and holds self and others accountable.

• Highly collaborative and the ability to influence cross-functional teams and work across levels

• Execution discipline - following through, setting a focused strategic agenda, ensuring the highest level of excellence and delivering results

• Naturally curious, with a passion for learning and finding new solutions that enhance business performance.

2. Service Management:

• Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with Service Providers and Software Vendors.

• Ensures support services readiness for new major releases/rollouts. Supervises adequate Transition to Support.

• Manage E2E support processes for all applications under RTR & Planning Towers.

• Provide ongoing support to resolve open issues and contribute to design improvements.

• High level of customer satisfaction measured through direct feedback from stakeholders.

• Effective weekly/monthly call with business partners and stakeholders.

• E2E on time communications on high severity issues.

• Compliance to globally agreed Mondelez Service Level Agreements - Ensure technical issues are resolved effectively and efficiently including escalation as required as per the defined Mondelez Service Level Agreements.

• Provide "root cause analysis"todrive sustainable improvement in operational performance

• Change and Release Management process adherence

• Own up transformation initiatives identified by the global team for AMEA region in the pursuit of Best-In-Class next-gen support.

• Escalation points for incidents and incident resolution facilitator.

• Jointly with Partner, establishes, collaborates, and monitors a Continuous Improvement plan to identify and remove the service delivery gaps.

• Establishes weekly and monthly service status review meetings with key stakeholders (Business, IS and Service Providers)

• Monitors OLA agreements, ensuring seamless end to end delivery of services

• Perform out of hours support during critical incidents.

No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Software & Applications
Technology & Digital