Enterprise Java Support Engineer | Incident Management, Troubleshooting, Cloud Support (Azure & GCP), SQL, System Optimization

Job Summary
Synechron is seeking a dedicated and experienced Application Support Engineer (L1 / L2) for enterprise Java applications to ensure system stability, performance, and availability in cloud environments. The role involves supporting Java-based applications hosted on Microsoft Azure and Google Cloud Platform (GCP), analyzing logs, troubleshooting issues, and collaborating with cross-functional teams to deliver reliable operational support. Your effort will help maintain high system uptime, facilitate efficient incident management, and drive continuous improvement in support processes.

Software Requirements

• Required: Java (latest stable or version 8+), Windows-based support tools, SQL Server, ServiceNow or Jira for incident management, monitoring tools like Azure Monitor, Application Insights, GCP Cloud Monitoring, scripting tools (PowerShell, Shell, Python), logging/issue tracking tools, enterprise support management systems

• Preferred: Cloud management and automation tools (Azure Automation, GCP Deployment Manager), performance monitoring solutions (Dynatrace, Splunk, ELK Stack)

• Experience level: 5-8 years supporting enterprise applications in cloud-hosted environments with a focus on Java systems

Overall Responsibilities

• Provide first and second-line support for Java-based enterprise applications, ensuring high availability and performance

• Monitor application health, review alerts, and analyze logs to identify root causes of incidents

• Perform troubleshooting, including log analysis, stack trace interpretation, and configuration review to resolve issues efficiently

• Support incident management activities, document root causes, and communicate status effectively to stakeholders

• Assist in deployment activities, validation post-maintenance, and system upgrades

• Collaborate with development, DevOps, and infrastructure teams to resolve complex technical problems

• Implement and improve automation scripts for incident detection and resolution

• Support database performance tuning, data validation, and troubleshooting activities with SQL Server

• Maintain support documentation, runbooks, and best practices for incident management

• Participate in regular support rotations and off-hours support when necessary

Technical Skills (By Category)

• Programming Languages:

  • Essential: Java (version 8+), scripting skills in PowerShell, Shell, or Python

  • Preferred: Basic knowledge of Java diagnostics, debugging, and remediation techniques

• Databases/Data Management:

  • SQL Server, knowledge of query analysis and troubleshooting, data validation, and performance tuning

• Cloud Technologies:

  • Azure and GCP cloud platforms; experience with cloud native support, security, and configuration best practices (preferred)

• Frameworks and Libraries:

  • Java EE, Spring Framework, application logging frameworks (Log4j, SLF4J)

• Monitoring and Logging Tools:

  • Azure Monitor, Application Insights, GCP Cloud Monitoring, Splunk, ELK Stack, Dynatrace (preferred)

• Development Tools & Methodologies:

  • Git, Jira, ServiceNow, ITSM processes, Agile/Scrum methodologies, incident tracking, and documentation practices

• Security & Compliance:

  • Knowledge of security standards, data confidentiality, encryption, and compliance regulations applicable to enterprise systems

Experience Requirements

• 5+ years supporting enterprise Java applications with a focus on production support and incident management

• Proven experience troubleshooting performance, connectivity, and data-related issues in cloud environments

• Strong knowledge of Java application logs, stack trace analysis, and database troubleshooting with SQL Server

• Experience working in Agile teams, managing incident lifecycle, and supporting application deployment activities

• Industry experience in finance, banking, fintech, or large enterprise sectors is advantageous; equivalent experience in other regulated industries also acceptable

Day-to-Day Activities

• Monitor production systems, review alerts, and analyze logs to proactively detect issues

• Troubleshoot and resolve incidents related to application failures, performance bottlenecks, and data inconsistencies

• Conduct root cause analysis and document resolutions for recurring issues

• Support deployment, configuration, and upgrade activities, ensuring minimal system downtime

• Collaborate with development and infrastructure teams to quickly resolve complex incidents

• Maintain detailed documentation including support procedures, troubleshooting steps, and incident reports

• Participate in on-call rotations and support during non-business hours as needed

• Recommend improvements to monitoring, automation, and support processes to reduce manual interventions

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• 5+ years of experience supporting enterprise Java applications in cloud environments

• Proven expertise in troubleshooting, incident management, and system performance tuning

• Certifications such as ITIL, Azure Administrator, or equivalent are a plus

• Strong analytical, problem-solving, and documentation skills

• Excellent communication skills with stakeholders at all levels

Professional Competencies

• Critical thinking and analytical troubleshooting capabilities

• Effective communication and stakeholder management skills

• Ability to work effectively in a team environment and under pressure

• Ownership mentality, proactively resolving issues and driving support excellence

• Adaptability to evolving technology landscapes and operational requirements

• Strong organizational skills and ability to prioritize incident responses efficiently

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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