Cardinal Health Logo

Cardinal Health

Engr, IT Client Services - M365

Sorry, this job was removed at 01:02 a.m. (IST) on Tuesday, Feb 18, 2025
Be an Early Applicant
Remote
7 Locations
Remote
7 Locations

What IT Client Services contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

  • Collaborate actively with team members and clients using modern collaboration tools and methodologies, fostering a culture of continuous learning and expertise development within the engineering team.
  • Execute tasks and projects independently, demonstrating a high level of self-sufficiency and technical proficiency.
  • Provide exceptional technical support and troubleshooting for Windows operating systems, promptly and effectively addressing end-user issues.
  • Resolve complex tier 2 and 3 tasks/incidents with precision, applying in-depth technical knowledge to ensure efficient problem resolution.
  • Develop and maintain comprehensive documentation, including configurations, procedures, and troubleshooting steps, fostering issue resolution, and promoting knowledge sharing across the team.
  • Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring seamless operation of critical services during high-demand periods.
  • Showcase proficiency in scripting and automation using commonly used languages and tools, contributing to the optimization and automation of engineering processes.
  • Exhibit strong customer service and communication skills, actively engaging with clients and team members to deliver effective solutions and support.

 

Job Requirements:

  • Extensive Knowledge: Demonstrated expertise in Microsoft 365 technologies, with a deep understanding of PowerShell scripting.
  • Project Exposure: Familiarity with projects, initiatives, and activities related to both Cloud and on-premises systems and services.
  • Directory Services: In-depth understanding of Active Directory and Azure Active Directory.
  • ITIL Process: Proficiency in the ITIL process, with relevant experience in Incident, Problem, and Change Management.
  • Experience: Minimum of 5 years of hands-on experience supporting M365 technologies.
  • Certification (Optional): Consideration will be given to candidates with certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals.

 

Optional/Nice to Have Requirements:

  • Knowledge in any programming language.
  • Familiarity with Zoom, Lucid, Box, or any SaaS service.
  • Expertise in Microsoft Excel data analysis and formulation.
  • Expert level knowledge in Cisco IronPort, Cisco Secure Mail Appliance services, and tools.
  • PowerShell Mastery: Extensive proficiency in PowerShell scripting.

 

Technology Expertise:

Primary Technology:

  • Microsoft 365: In-depth knowledge of Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, and Yammer.
  • Directory Services: Active Directory, Azure Active Directory
  • Monitoring and Reporting: AdminDroid

Secondary Technology:

  • ServiceNow: Service management and ticketing tool for streamlined IT service operations.
  • Jira: Issue and project tracking tool for efficient task and project management.

 

Minimum Years’ Experience: 5+ years

Preferred Educational Background: Bachelor’s degree in IT or any IT related field.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Similar Jobs

24 Days Ago
Remote
7 Locations
Senior level
Senior level
Healthtech • Pharmaceutical
The role involves providing tiered technical support for Microsoft 365 technologies, collaborating with teams using modern collaboration tools, troubleshooting complex issues, and maintaining documentation. The position requires proficiency in PowerShell scripting and knowledge of cloud and on-premises systems, with a focus on customer service and continuous learning.
Top Skills: Active DirectoryAzure Active DirectoryCisco IronportCisco Secure Mail ApplianceItilJIRAMicrosoft 365ExcelPowershellServicenow
An Hour Ago
Remote
India
Senior level
Senior level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Senior Actuarial Manager will lead actuarial services at MetLife, overseeing insurance and asset management strategies. Key responsibilities include analyzing financial data, developing pricing models, and ensuring compliance with regulatory standards. The role requires strong leadership skills to guide the actuarial team and foster collaboration within the organization.
2 Hours Ago
Remote
India
Senior level
Senior level
AdTech • Cloud • Digital Media • Enterprise Web • Software
The Staff Backend Engineer will design and develop impactful features, drive architectural decisions, and mentor team members. Responsibilities include solving complex problems, collaborating with stakeholders, and ensuring successful feature launches within a cross-functional Agile team.
Top Skills: C#GCPGoJavaKotlinNoSQLRustSQL

What you need to know about the Delhi Tech Scene

Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account