As a Domain Support Specialist at Ericsson, you will manage maintenance activities, provide technical support, and ensure service performance through incident management and system administration tasks.
Join our Team
About this opportunity:
Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.- Perform system administration tasks, maintain databases, and manage user access.- Execute change introduction activities, perform service request fulfilment, and handle standard changes.- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.- Drive customer experience improvement initiatives and provide full support during problem management investigations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- 5G MS Operations Readiness.- Knowledge Sharing and Collaboration Skills.- Problem management.- Business Continuity Management.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- Business Understanding.- Ericsson Customer Assurance Competence.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- Customer Complaint Resolution.- System Administration.- RAN Configuration Knowledge.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 782921
About this opportunity:
Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.- Perform system administration tasks, maintain databases, and manage user access.- Execute change introduction activities, perform service request fulfilment, and handle standard changes.- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.- Drive customer experience improvement initiatives and provide full support during problem management investigations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- 5G MS Operations Readiness.- Knowledge Sharing and Collaboration Skills.- Problem management.- Business Continuity Management.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- Business Understanding.- Ericsson Customer Assurance Competence.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- Customer Complaint Resolution.- System Administration.- RAN Configuration Knowledge.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 782921
Top Skills
5G Ms Operations
Ericsson Operations Engine
Ran Configuration Knowledge
System Administration
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As a Senior Engineer Packet Core, you'll manage configurations, ensure compliance with audits, and oversee technical discussions in telecom operations.
Top Skills:
3Gpp Ts StandardsCiscoDiameterEricsson NetworksGprsGsm ProtocolsHuaweiIsupMapPacoSccpSigtranSs7Wcdma
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide Core and Cloud domain expertise across CS/PS/IMS/IP Core and Cloud. Support Domain Support, Automated Operations, and Automation/Analytics teams; design and maintain automated service delivery, drive recovery processes, perform trend analysis, and improve operational recovery and repair.
Top Skills:
5G Core ArchitectureAutomationCloudCs CoreDatabase Management SystemsEricsson Operations EngineIdentity And Access ManagementImsIp CoreItil FrameworkMstop Multi Vendor SupportNetwork PerformancePs CoreSubscriber Data Management
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Senior Solution Integrator will manage system integration, product deployment, and troubleshooting while providing tier2 support and documentation preparation.
Top Skills:
CeeDiameterHTTPJavaKubernetesKvmLdapLinuxMySQLNode.jsOpensslOpenstackOraclePerlPostgresPythonRhelShellSnmpSuseTcp/IpVMware
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
