Engineer, Application Support

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What We'll Bring:

Job Description - Application Support Engineer

What You'll Bring:

Job Description:

• Configure and maintain application processes and services including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Define and document standard operating principles and maintenance procedures.
• Identify operational process gaps and contribute to their resolution.
• Provide input into the technical architecture and technology roadmap.
• Produce and maintain operational technical documentation.
• Independently analyze and solve complex problems where a precedent may not exist.
• Assist developers with complex monitoring refinements.
• Provide technical consultancy and knowledge support to the wider business.
• Manage external third-party relationships as and when required.
• May also include travel to other TransUnion sites and unsociable hours up to and not limited to 24/7 and on call support.
•  Experience of using monitoring, observability and troubleshooting tools including but not limited to Nagios, Splunk, What’s Up Gold, SCOM, Prometheus, Grafana and OpenTelemetry.

Impact You'll Make:

Additional Job Description

 • In depth knowledge of providing technical support of business critical applications on multi-tiered environments across Windows Server and Linux platforms hosted on-premise, in Azure and AWS.
• Experience of troubleshooting complex applications and services written in .Net and PHP.
• Experience of scripting technologies including PowerShell.
• Experience of Disaster Recovery methods and processes.
• Excellent troubleshooting and problem-solving skills to identify root cause and permanent resolution.
• Strong organizational and time management skills.
• Able to identify and manage risks within line of business.
• Ability to assess change requirements and implement in accordance with a change management process.
• Excellent documentation, interpersonal and communications skills with the ability to communicate at all levels.
• Hands on experience using ITSM ticketing and workflow systems.
• An understanding of the ITIL framework.
• Experience of providing technical support within the financial services industry.

• Experience in working on cloud environments like AWS & Azure will be an added advantage.

• Experience in providing technical support within the Financial services industry

• Understanding of ITIL framework

• Experience in providing technical support within the Financial services industry

• Knowledge on Kubernetes and Harness will be an added advantage.

• Experience in providing technical support within the Financial services industry

• Certifications such as AWS Cloud Practitioner or AWS SysOps will be an added advantage.
 

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Engineer, Applications Support