Ecommerce Operations Executive

Key Responsibilities

Amazon Marketplace Operations

·  Manage daily Amazon FBA and FBM operations.

·  Create and process FBA shipment plans.

·  Coordinate inventory replenishment to Amazon fulfillment centers.

·  Monitor FBA inventory health and recommend replenishment schedules.

·  Process and manage FBM orders from receipt to dispatch.

·  Handle Amazon order exceptions, returns, reimbursements, and claims.

·  Monitor account health metrics and ensure compliance with Amazon policies.

·  Coordinate with internal teams to maintain product listings and inventory availability.

Website Order Management

·  Process and manage all orders received through the company's website.

·  Verify orders and coordinate timely dispatch.

·  Monitor order status until successful delivery.

·  Handle customer order queries related to shipping, cancellations, and returns.

·  Ensure accurate inventory synchronization between the website and warehouse.

Logistics Coordination

·  Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.

·  Schedule daily pickups and monitor shipment movement.

·  Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes.

·  Track courier performance and escalate operational issues when required.

·  Maintain courier documentation and shipping records.

Inventory & Warehouse Management

·  Monitor stock levels across Amazon FBA, FBM, and website inventory.

·  Coordinate with warehouse teams for timely order fulfillment.

·  Maintain inventory accuracy and conduct periodic stock reconciliation.

·  Prevent stock-outs and overstock situations through effective planning.

Reporting & Analytics

·  Prepare daily and weekly order fulfillment reports.

·  Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.

·  Analyze operational data to identify opportunities for process improvements.

·  Generate reports for management on sales, inventory movement, and logistics performance.

Process Improvement

·  Develop and implement SOPs for e-commerce operations.

·  Identify operational bottlenecks and recommend improvements.

·  Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations to ensure smooth execution.

Required Skills

·  Experience managing Amazon Seller Central (FBA & FBM).

·  Experience managing Shopify, WooCommerce, or similar D2C e-commerce platforms.

·  Knowledge of Shiprocket, Delivery Now, and courier management platforms.

·  Strong understanding of inventory management and warehouse operations.

·  Excellent coordination and communication skills.

·  Proficiency in Microsoft Excel or Google Sheets.

·  Strong analytical and problem-solving abilities.

·  Ability to multitask in a fast-paced environment.

Preferred Qualifications

·  Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.

·  2–3 years of experience in e-commerce operations.

·  Experience in FMCG, nutraceutical, healthcare, or D2C brands is preferred.

·  Familiarity with Amazon advertising, marketplace analytics, and OMS/ERP systems is an added advantage.

Key Performance Indicators (KPIs)

·  Order processing accuracy.

·  Same-day dispatch percentage.

·  Amazon FBA inventory availability.

·  Website order fulfillment SLA.

·  RTO percentage.

·  Inventory accuracy.

·  Courier performance and delivery timelines.

·  Customer order satisfaction.

·  Stock replenishment efficiency.

What We Offer

·  Opportunity to work with a fast-growing health and wellness brand.

·  Performance-based incentives.

·  Career growth in the rapidly expanding D2C and e-commerce industry.

·  Collaborative and entrepreneurial work environment.