Director

Job Description:

Salesforce Product Owner

Role Summary
The Salesforce Product Owner is responsible for owning, governing, and operating the business aspects related to the global Salesforce platform. This role ensures disciplined decision-making, clear demand prioritisation, and tight alignment across regions, practices, and technology—translating business intent into scalable, executable outcomes.

Key Responsibilities

Global Operating Model & Governance

• Own and evolve the global steering group operating model, ensuring consistent adoption and alignment across all regions and practices.
• Lead the global steering cadence with rigor, driving decisions, risks, and actions through to resolution.
• Coordinate global-level decision-making and maintain a single, trusted source of truth across markets.
• Provide leadership with transparent, unfiltered visibility into issues, blockers, risks, and trade-offs.

Demand Management & Prioritisation

• Own the global demand management process, structuring, filtering, and sequencing requests before they enter Technology delivery.
• Facilitate demand intake across regions and practices, eliminating noise and clarifying true business needs.
• Assess downstream impacts of proposed changes across markets, practices, data, processes, and technology.
• Surface cross-market interdependencies early, preventing duplication, conflict, or misaligned initiatives.

Business–Technology Integration

• Act as the connective tissue between business strategy and technology execution, translating priorities into clear, actionable delivery expectations.
• Ensure system and process integration across the growth ecosystem, with a strong focus on scalability and reuse.
• Partner closely with Technology to align demand with available capacity, constraints, dependencies, and release plans.

Sales & Growth Enablement

• Drive global sales process optimisation to improve efficiency, consistency, and scalability.
• Own and mature the Global Solutions Request (GSR) and demand management processes.
• Oversee Salesforce workflow automation, user interfaces, and release coordination to enable growth teams.
• Ensure solutions are designed with end-to-end usability, adoption, and operational impact in mind.

Continuity & Momentum

• Maintain institutional knowledge and historical context to prevent rework and ensure continuity across leadership changes and programme phases.
• Protect momentum by anticipating risks, resolving dependencies, and keeping complex, interlocking initiatives aligned.

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