Director, Site Reliability (SRE, SLI/ SLO, Monitoring, Automation)

The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence.
Key Responsibilities

• Product Reliability Leadership

• Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.

• Drive observability strategy across application and infrastructure layers.

• Release Engineering & Automation

• Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.

• Implement Infrastructure-as-Code (Terraform, AWS CloudFormation/CDK) for application provisioning.

• Incident Management

• Define 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.

• Cross-Functional Collaboration

• Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5).

• Align reliability goals with product roadmaps and customer SLAs.

• Team Leadership

• Manage a group of Managers and Engineers; mentor teams on automation, observability, and reliability best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.

• 18+ years in Software Engineering, SRE, DevOps, or reliability roles; 5+ years in leadership(Director).

• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.

• Expertise in CI/CD, observability, and incident response.

• Strong AWS knowledge and experience with container orchestration.

• Proven ability to lead reliability programs across multiple SaaS products.

• Experience architecting applications or infrastructure for highgrowth cloud platforms.

• Experience in B2B SaaS environments involving large-scale distributed systems.

• Proven leadership communicating and influencing at team, peer, and leadership levels.

• Demonstrated experience driving operational excellence through metrics and KPIs.

• (Preferred) Background supporting financial services, healthcare, or regulated industries.

Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
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