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Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Staff Software Engineer, you'll architect and develop platform solutions, mentor junior engineers, and solve technical challenges utilizing Golang and modern cloud technologies, within a high-performing team focusing on AI and customer experience.
Top Skills:
DockerDynamoDBGoLanguage ModelsMongoDBPostgres
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Architect and develop payment solutions for Coinbase's backend, focusing on scalable systems, service-oriented architecture, and high-quality code. Collaborate with cross-functional teams and provide technical structure and strategic roadmaps.
Top Skills:
DockerDynamoDBGoJavaMongoDBPostgres
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Staff Software Engineer at Coinbase, you will architect and develop platforms, mentor engineers, and ensure code quality, while collaborating on strategic roadmaps.
Top Skills:
SparkDockerGoGrpcHiveSQL
About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
About the Role
HighLevel is seeking a visionary and execution-focused leader to design and scale our global People Operations & Technology function. This role will architect a Shared Services Center of Excellence (CoE), champion AI-first innovation, and elevate our people tech stack as we rapidly grow across geographies. You’ll be empowered to reimagine how service delivery, systems, and data come together to create a seamless, employee-centric experience — all while enabling agility, scale, and compliance in a dynamic remote-first company.
What You'll Be Doing:
- Design and launch a centralized Global People Shared Services Center of Excellence (CoE), aligning structure, governance, and processes across geographies.
- Optimize service delivery models to ensure scalability, quality, and operational efficiency.
- Lead transaction support with consistent SLAs and data accuracy.
- Define global standards while enabling localized compliance and cultural relevance.
- Own all compliance related related data requests globally
- Design and implement the strategy and roadmap for digital transformation initiatives across all people systems to drive integrations, automations, and ongoing enhancements.
- Incubate and implement tools to support self-service, insights, case management, documentation, and personalization at scale.
- Partner with teams to pilot and scale tools that reduce manual work and elevate the employee experience.
- Build dashboards, predictive analytics, and real-time reporting to support workforce planning, engagement, and operational decisions.
- Leverage data to continuously improve processes, flag issues early, and inform strategic workforce and operational discussions.
- Partner with all people teams and business leaders to align people systems and service delivery globally.
- Lead change management and communications to drive adoption and behavior change.
- Foster a culture of continuous improvement and experimentation across the people's function.
- Build and lead a high-performing team across People operations, People systems, and shared services.
- Inspire operational excellence, innovation, and service mindset at every level.
Global People Operations Strategy & Shared Services
People Technology, AI, and Automation
Data, Analytics & People Insights
Cross-Functional Partnership & Change Management
Team Leadership
What You'll Bring:
- 12+ years of progressive experience in People Operations, Shared Services, and People Tech; at least 5+ in a global leadership role.
- Proven experience standing up or transforming a People Shared Services function across multiple countries.
- Strong knowledge and usage of HR systems - Darwinbox required, ADP & Lever preferred
- Use AI to experiment with tools that streamline workflows, unlock insights, and enhance decision-making
- Experience leveraging people analytics to drive digital transformations.
- Hands-on leadership style; willing to dive deep while also steering long-term strategy.
- Deep understanding of remote-first, global compliance, workforce planning, and scaling people operations in high-growth environments.
- Pre-IPO or IPO experience is a plus.
- Growth mindset, high EQ, and the ability to thrive in ambiguity and change.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
