Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Director FP & A will assist in providing financial leadership and expertise in giving recommendations that enable effective decision-making within the business. The Director leads and supports the development of the P&L forecasts and annual plan, consolidates sales and cost forecasts to reflect P&L outlook, analyzes trends and completes marketplace risks & opportunity assessments. The FP&A Director also works closely with the Sales team to develop pricing models.
Key Responsibilities
Be the focal point of contact for weekly, quarterly, and yearly account/geography business reviews.
Review and assist in pricing and “what-if” scenarios as per business needs.
Identify geography-level system/process gaps to suggest better policies and procedures.
Be an active member for system automation and suggest enhancements.
Direct and coordinate all aspects of financial planning, budgeting, and forecasting across all assigned accounts/geographies.
Manage and lead the forecasting call for your respective accounts/geographies.
Help consolidate the annual budget, monthly and quarterly forecasts, month-end closing reporting, and weekly/monthly rolling forecasts across all assigned accounts/geographies.
Drive variance analysis to reduce revenue leakage and costs, thereby improving profitability across all assigned accounts/geographies.
Be responsible for developing financial and operational reporting, including bill-to-pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc.
Perform ad-hoc business analysis as needed.
Drive forecasting accuracy within a range of ±5%.
Qualifications
College degree in Finance and/or Accounting or in related field
At least 10 years of relevant experience in Financial Planning and Analysis
Experience working in a captive call center or BPO/call center environment.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
