Digital Client Service - Data Analytics & Business Intelligence

Job Description
You are a strategic thinker passionate about driving solutions. You have found the right team.
As a Senior Associate Digital Client Service - Data Analytics & Business Intelligence in our Data Analytics and Controls team, you will be responsible for leading and managing large data sets, reconciliations, handling audits, and implementing automation. You will have the opportunity to promote continuous improvements across reconciliation functions, build robust processes, and ensure governance. This role provides an excellent opportunity to apply your expertise in Alteryx, Python, and Tableau, and to work closely with Product Owners and Operations to develop requirements and implement new capabilities.
Job Responsibilities:

• Perform data mining, analytics, and problem solving. Analyze business requirements, design, build, and test to ensure the delivery of high-quality data insights and visualizations
• Work closely with Product Owners and Operations to develop requirements and implement new capabilities
• Proactively engage to mitigate risk through continuous process improvement, root cause analysis, and collaboration with Operations teams. Lead and manage the reconciliation team to ensure timely and accurate reconciliations for various processes.
• Build and implement robust control processes to ensure data accuracy and adherence to policies.
• Act as the key point of contact for internal and external audits; manage end-to-end audit activities including coordination, documentation, and timely closure of findings.
• Drive automation and process improvement initiatives using Alteryx, Python, and Tableau to enhance efficiency and accuracy.
• Ensure governance, compliance, and documentation standards are met across processes.
• Monitor and report Key Performance Indicators (KPIs) for reconciliation and audit processes.
• Manage stakeholder expectations and build strong partnerships with upstream and downstream teams.
• Prepare and present dashboards and metrics to leadership for performance tracking and decision-making.

Required qualifications, capabilities and skills :

• Bachelor's or Master's degree in Finance, Accounting, Data Science, or a related field.
• At least 10 years of experience in reconciliation, controls, and audit management.
• Hands-on experience in Alteryx, Python, and Tableau for automation and reporting.
• Strong understanding of process governance, risk, and compliance frameworks.
• Proven ability to manage teams and drive performance in a fast-paced environment.
• Excellent communication, analytical, and problem-solving skills.
• Prior experience in managing dashboards and metrics for leadership reporting.

Preferred qualifications, capabilities and skills

• Experience in banking, financial services, or shared services setup.
• Exposure to additional automation or analytics tools.
• Background in audit, risk management, or quality assurance will be an advantage.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.