Dev Ops Engineer 5

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Dev Ops Engineer 5 is responsible for participating as a technical expert providing advanced knowledge in vendor devices and management systems as it relates to firmware deployment, configuration change, configuration drift, and security compliance. Plans and directs development teams, troubleshoots internal application and development issues, providing technical solutions for network engineering and operational problems. Contributes to new application and tool implementation, implements new applications, tools and provides overall upkeep and maintenance of existing and new applications used by the Network Engineering and partner teams. Applies expert development methodologies, to develop secure and robust applications. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to Network Engineers and the CIEC Development team.
The role will be virtual within the U.S. with up to 15% anticipated annual travel.

Job Description

Core Responsibilities

• Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Functions with great autonomy and independently provides guidance and recommended solutions to complex technical issues within and outside the department.
• Acts as the subject matter expert for application development design as it relates to networking, various network devices, management systems as it relates to design, monitoring, configuration management and monitoring. Vendors include Cisco, Juniper, Aruba, Fortinet, Cradlepoint and others.
• Extensive knowledge in working in cloud platforms such as Azure, AWS and others.
• Skilled in scripting, with extensive knowledge in Python, Java, Perl or Ruby.
• Provides input to engineering and vendors on defects and required enhancements. Provides consultative direction and develops long-term objectives and plans. Determines resources, technology and course of action to achieve results.
• Performs complex and routine maintenance tests in the lower environment for designated areas of development. Identifies and isolate issues. Ensures that all software is properly validated to minimize customer impact, both internal and external impact to (ideally) zero.
• Plans and directs multiple projects, often spanning different development disciplines within the organization, to develop strategies, proposals and communications plans.
• Leads the integration of applications into engineering including instrumentation, automation, standardization and methods/procedures. Applies expert development methodologies in one or more development areas.
• Serves as internal expert within department relative to the most complex development problems and provides solutions which are highly innovative and ingenious.
• Demonstrates the ability to present complex development solutions and architectural designs to diverse audiences, including technical teams, executive stakeholders, and industry analysts.
• Provides functional, team and program leadership on a regular basis on multiple projects, spanning different development disciplines within the organization. Takes the lead on developing new applications, tools and concepts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Design, Detailed Design

Compensation

National Pay Range: $92,143.47 USD-$215,961.26 USD Illinois Pay Range: $97,902.44 USD - $190,045.91 USD Colorado Pay Range: $103,661.40 USD - $198,684.36 USD Hawaii Pay Range: $120,938.30 USD - $181,407.46 USD Washington DC Pay Range: $132,456.24 USD - $198,684.36 USD Maryland Pay Range: $109,420.37 USD - $198,684.36 USD Minnesota Pay Range: $103,661.40 USD - $181,407.46 USD New York Pay Range: $109,420.37 USD - $215,961.26 USD Washington Pay Range: $103,661.40 USD - $207,322.81 USD New Jersey Pay Range: $115,179.34 USD - $207,322.81 USD Vermont Pay Range: $109,420.37 USD - $172,769.01 USD Massachusetts Pay Range: $115,179.34 USD - $207,322.81 USD California Pay Range: $103,661.40 USD - $191,965.56

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.