Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.
Basic Requirements
Must be capable of installation of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
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Skilled in understanding and defining software installation procedures
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Knowledge of wireless and broadband systems is desired
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Knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques are complementary
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Must be computer literate with proficiency in Microsoft and Google suite applications
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Should have strong self-management skills and "people" skills to work closely with Motorola’s customers, and subcontractor, as well as other internal stakeholders as Sales, Engineering, Project Management, and customer service teams
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Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision
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Must be able to solve customer problems quickly during stressful situations
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Must have excellent communications skills and always present a professional image
Duties may also include:
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Perform preventative tasks to progress deployment and maintenance routines to ensure proper system operation and documentation of results
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Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues
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Totally familiar with the latest Motorola Software technologies and troubleshooting techniques to effectively implement, optimize and cutover which meet or exceed customer expectations
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
