Role Summary
The Interface Monitoring Analyst monitors automated data interfaces, diagnoses failures, fixes what can be fixed from Jenkins and escalates the rest with clear evidence, so client data is loaded accurately and on time.
Key Responsibilities
· Monitor scheduled Jenkins jobs (Scheduler) and identify failures by client.
· Review logs to find the root cause and classify each failure by error type.
· Resolve fixable failures directly and confirm the job runs successfully.
· Log and track tickets through to closure with accurate status and comments.
· Escalate issues to Services or Development with evidence and steps tried.
· Complete end-of-day close out and follow up on pending and ageing items.
· Maintain the error knowledge base and support team reporting.
Required Skills
· Basic Unix / Linux.
· Basic SQL
· FTP / SFTP knowledge
· Basic java knowledge
· Log reading and troubleshooting skills.
· Attention to detail and clear written communication.
· Ability to prioritise and manage multiple issues at once.
Preferred
· Experience in financial services or fund administration.
· Familiarity with ticketing and job scheduling tools.
· Understanding of financial data (accounts, securities, positions, trades).
