Provides advanced technical support, troubleshooting, implementation, maintenance, and optimization for CyberArk and One Identity IAM/PAM platforms. Resolves escalated incidents, performs root cause analysis, supports directory and security-tool integrations, and maintains compliance with RBAC, least privilege, and segregation-of-duties requirements. The role also develops documentation, mentors support teams, and serves as a technical escalation point for customers and stakeholders across enterprise environments.
Job Summary & Responsibilities
Experience
- 3–5+ years of hands-on experience supporting CyberArk PAM solutions, with working experience or exposure to One Identity (Identity Manager, Governance, or PAM).
- Candidates with strong expertise in one platform and a willingness to build proficiency in the other are encouraged to apply.
- Strong experience troubleshooting complex IAM and PAM issues and performing root cause analysis.
- Experience supporting enterprise or managed services environments with multiple customer tenants is preferred.
Technical Skills
- Expertise in CyberArk core components, including:
- Enterprise Password Vault (EPV)
- Central Policy Manager (CPM)
- Privileged Session Manager (PSM)
- Password Vault Web Access (PVWA)
- Hands-on experience with One Identity Manager (1IM), Identity Governance, and Privileged Access Management (PAM).
- Strong understanding of:
- Active Directory
- LDAP
- Microsoft Entra ID (Azure AD)
- Identity lifecycle management
- User provisioning
- Experience with PowerShell, Python, REST APIs, and automation.
- Familiarity with SQL Server and Oracle databases.
- Working knowledge of Windows, Linux, networking, and SIEM integrations.
Security & Compliance
- Strong understanding of IAM and PAM security principles, including RBAC, Least Privilege, and Segregation of Duties.
- Familiarity with regulatory and compliance frameworks, including GDPR, HIPAA, and SOX.
Communication
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Strong customer engagement and stakeholder management skills.
Certifications (Preferred)
- CyberArk Certified Defender (CCD) preferred.
- One Identity Certified (Identity Manager or equivalent) is a plus.
- CISSP, CISM, CISA, or other IAM/Security certifications are a plus.
Advanced Technical Support
- Provide expert-level support for CyberArk (Enterprise Password Vault, Privileged Session Manager, Central Policy Manager, Password Vault Web Access) and One Identity (Identity Manager, Governance, PAM), resolving complex issues escalated from Level 1 and Level 2 support teams.
- Investigate and resolve issues related to privileged access, identity lifecycle management, access provisioning, governance workflows, authentication, and directory integrations.
- Perform root cause analysis for production issues, system outages, and performance problems while ensuring timely resolution.
Implementation, Maintenance & Optimization
- Assist with deployment, configuration, upgrades, patch management, and integration of CyberArk and One Identity solutions.
- Monitor system health, capacity, and performance across multiple enterprise client environments.
- Identify opportunities to optimize system performance, workflows, automation, and platform stability.
- Support integrations with Active Directory, LDAP, Microsoft Entra ID (Azure AD), enterprise applications, and security tools.
Security & Compliance
- Ensure CyberArk and One Identity environments align with IAM and PAM security best practices, including:
- Role-Based Access Control (RBAC)
- Least Privilege
- Segregation of Duties (SoD)
- Support compliance initiatives across client environments, including GDPR, HIPAA, SOX, and other regulatory requirements.
Documentation & Knowledge Management
- Develop and maintain technical documentation, troubleshooting guides, standard operating procedures (SOPs), and knowledge articles.
- Document recurring issues, resolutions, configurations, and best practices.
- Provide knowledge transfer and mentoring to Level 1 and Level 2 engineers.
Customer & Stakeholder Engagement
- Act as the technical escalation point for high-priority CyberArk and One Identity incidents.
- Communicate effectively with customers, internal stakeholders, OEM vendors, and cross-functional teams.
- Provide technical recommendations and best practices to improve customer environments.
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Leads mechanical and process hookup engineering projects for semiconductor facilities, coordinating design, construction, procurement, contractors, vendors, testing, commissioning, safety, budgets, schedules, documentation, and project closeout. Oversees mechanical equipment installation for process cooling water, process exhaust, compressed dry air, water, effluent, and gas systems. Requires extensive semiconductor mechanical systems experience, project leadership, communication, and familiarity with AI-enabled tools.
Top Skills:
Ai-Enabled ToolsCdaEffluent SystemsIndustrial Water SystemsPcwPexPiping DesignProcess Gas SystemsSemiconductor Mechanical SystemsTesting And Commissioning
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Supports aerospace engine and APU systems engineering across requirements development, MBSE architecture, integration, verification, and validation. Develops traceable requirements and SysML models, performs functional decomposition and interface definition, supports trade studies and technical reviews, and collaborates with design, software, controls, safety, reliability, test, and certification teams. Contributes to system integration, test planning, requirements traceability, issue investigation, technical documentation, and MBSE process improvement.
Top Skills:
Arp4754AArp4761CameoDo-160Enterprise ArchitectIbm Doors NgJamaMagicdrawPolarionRhapsodySysml
Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
Manages multiple customer-facing professional services engagements, including Percipio platform implementations, integrations, and learning delivery projects. Ensures projects meet scope, schedule, budget, quality, and business objectives. Responsibilities include developing project plans, coordinating cross-functional resources, managing risks and changes, tracking progress, communicating status, and overseeing complex customer portfolios. The role requires billable consulting experience, strong virtual collaboration skills, and the ability to manage multiple projects across time zones.
Top Skills:
Learning Content Management Systems (Lcms)Learning Management Systems (Lms)ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft ProjectMicrosoft TeamsMicrosoft WordPercipioPlatform As A Service (Paas)
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
