Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.
This is a remote position.
We are looking for a Customer Support Executive to handle voice and non-voice queries efficiently. The ideal candidate should have excellent communication skills, be proficient in English and Tamil, and be capable of handling customer inquiries with empathy. The role requires familiarity with WhatsApp handling, basic email management, and a quick learning ability for e-commerce operations.
As part of the team, you will undergo 3 months of training to ensure you provide exceptional support to our customers. A basic understanding of sales is a plus, and prior experience in e-commerce customer support or e-commerce agency support is highly preferred.
- Respond to customer queries via phone, email, and WhatsApp.
- Provide clear and structured responses to customer inquiries.
- Handle customer complaints and resolve issues with empathy.
- Assist customers with e-commerce-related concerns.
- Maintain customer records and update internal systems.
- Support sales and upselling when needed.
- Participate in a structured training program to enhance customer service skills.
Requirements
✅ Excellent communication skills in English & Tamil (mandatory).
✅ Experience in voice and non-voice customer support preferred.
✅ Ability to handle WhatsApp and basic email support.
✅ Strong problem-solving and conflict-resolution skills.
✅ Knowledge of Microsoft Excel & Word.
✅ 1 to 2 years of sales experience preferred.
✅ Prior experience in e-commerce customer support is an advantage.
✅ Quick learner with a basic understanding of e-commerce.
✅ Ability to handle customers with empathy and professionalism.
Benefits
✨ 3 months of structured training to enhance your skills.
✨ Opportunity to work in a fast-growing e-commerce environment.
✨ Competitive salary with growth potential.
✨ Work with a dynamic and supportive team.
✨ Gain valuable experience in customer support & sales.
Similar Jobs
.png){kind=logo}
Artificial Intelligence • Edtech • Mobile • Natural Language Processing • Productivity • Software
Leads global paid media strategy, budgeting, campaign execution, audience targeting, attribution, incrementality testing, and marketing mix modeling. Manages agency and platform relationships, affiliate programs, performance reporting, experimentation, and emerging ad formats. Builds and mentors a remote team while partnering with Data, Engineering, Product, Finance, and Legal to optimize CAC, ROAS, LTV, and profitability.
Top Skills:
A/B TestingApple Search AdsAttributionDv360Ga4Google AdsIncrementality TestingLookerMarketing Mix ModelingMeta AdsPmaxTiktok Ads ManagerUac
Financial Services
Lead data science efforts to design, develop, and productionize ML models, services and scalable data pipelines. Collaborate across lines of business to deliver AI-powered software solutions, perform analysis and insights, and optimize business outcomes in a secure, scalable financial-services environment.
Top Skills:
AWSAzureData WarehousingElasticsearchETLGCPJavaKubernetesNoSQLPrompt EngineeringPythonPyTorchTensorFlow
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The posting provides no substantive role-specific responsibilities or qualifications. It identifies a Senior Principal Engineer position at Atlassian, a globally distributed software company offering flexible work arrangements, benefits, bonuses, commissions, and equity eligibility.
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
