Provide rapid incident resolution for retail and corporate clients via CRM, advise on bookings and products, communicate with suppliers/hotels/clients by email and phone, and use internal databases and systems to resolve issues efficiently.
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
RequirementsWhat You’ll Do:
- Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
BenefitsWhat We Offer:
- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 2 days-on after 2-days off.
- Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
Similar Jobs
Big Data • Cloud • Software • Database
Lead pre-sales technical efforts with partners and customers to design, demo, and deploy MongoDB-based solutions. Support account teams with discovery, proofs of value, architecture, performance tuning, and partner enablement. Serve as a trusted advisor, translate technical decisions into business value, mentor peers, and represent MongoDB at events and partner engagements.
Top Skills:
Angular.JsApache KafkaAtlasAtlas Data LakeAtlas Full-Text SearchAtlas Stream ProcessingAtlas Vector SearchAWSCC#C++Cloud DevopsCloud ManagerCompassConnector For BiConnector For SparkCSSCursorDatabase BenchmarkingHTMLInfrastructure As CodeJavaKubernetesLovableMongoDBNode.jsOps ManagerPerformance TuningProfilingPythonReactSQLTypescriptV0VueWindsurf
4 Hours Ago
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead end-to-end resource management and internal customer support for Learning Innovation. Own capacity planning, staffing, timecard approval, SLAs, KPIs, and process improvements. Drive AI and automation integration, reporting, stakeholder collaboration, onboarding/offboarding, and continuous improvement of support operations.
Top Skills:
AIAutomationBotsExcelMicrosoft PowerpointServicenowServicenow Resource ManagementServicenow Strategic Portfolio Management
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Manage 3–5 existing enterprise accounts and 5–8 prospects (15 total) using a land-and-expand approach. Drive new-logo acquisition, upsell/cross-sell, develop territory plans, engage C-level stakeholders, coordinate with sales engineering, marketing, legal and finance, run demos and events, and ensure successful customer implementations.
Top Skills:
AWSDavis Hypermodal AiDynatraceGCPMeddpicMicrosoftObservability
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
