Atlanta Systems Pvt. Ltd. Jobs

Customer Support Executive

Atlanta Systems Pvt. Ltd.

Customer Support Executive

Reposted One Month Ago

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In-Office

New Delhi, Delhi, IND

Junior

In-Office

New Delhi, Delhi, IND

Junior

Provide customer support by processing and tracking website orders, maintaining customer/order databases, resolving queries, coordinating with Amazon Fulfillment and internal teams, and generating reports in Excel.

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Job Description – Customer Support Executive

Position: Customer Support Executive

Experience: 1.5 – 2 Years

Location: Connaught Place, New Delhi

Job Type: Full-Time

Role Overview

We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions, order processing, and support operations. The ideal candidate should have strong communication skills and experience in handling customer queries, order coordination, and database management.

Roles & Responsibilities

Manage and process customer orders efficiently
Handle website order management and order tracking
Maintain and update customer/order database records
Resolve customer queries and provide timely support
Coordinate with Amazon Fulfillment for order dispatch and delivery-related issues
Ensure smooth communication between customers and internal teams
Monitor order status and ensure timely resolution of concerns

Required Skills

Order Management
Website Order Handling
Database Management
Customer Query Resolution
Coordination & Follow-up Skills
Strong Communication Skills
Problem-Solving Ability
Proficiency in Microsoft Excel / Reporting
Customer Relationship Management

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