We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions, order processing, and support operations. The ideal candidate should have strong communication skills and experience in handling customer queries, order coordination, and database management.
Manage and process customer orders efficiently
Handle website order management and order tracking
Maintain and update customer/order database records
Resolve customer queries and provide timely support
Coordinate with Amazon Fulfillment for order dispatch and delivery-related issues
Ensure smooth communication between customers and internal teams
Monitor order status and ensure timely resolution of concerns
Order Management
Website Order Handling
Database Management
Customer Query Resolution
Coordination & Follow-up Skills
Strong Communication Skills
Problem-Solving Ability
Proficiency in Microsoft Excel / Reporting
Customer Relationship Management
