Serve as the first point of contact via chat and inbound calls. Respond to customer queries, engage new leads to improve conversions, escalate issues to specialists as needed, and ensure excellent customer experience.
This is a remote position.
As an executive in our Customer Experience team, you will be the first point of contact and the face of the company.
1. Answer customer queries over chat and inbound calls promptly. 2. Engage with new leads, engage with them and help in increasing website conversion. 3. Understand customer queries and properly answer them. 4. Understand the customer issues and involve a process specialist or escalate as required. 5. Ensure that the customers have a great experience with us.
Requirements
Education qualification : Any Degree
Preferred location : Bangalore
Skill required : Fluent in Hindi & English
Freshers are welcome
Benefits
CTC : 1-2LPA
Location : Work From Home
Other Benefit : Health Insurance
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Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
