Business Unit:
MEDHOST provides market-leading enterprise, departmental, and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based clinical, financial, and operational solutions, including YourCare Everywhere®, a robust health and wellness consumer engagement platform.
Our broad offering of hosting, outsourcing, marketing, and consulting services are changing how clinicians and hospital leaders work and collaborate while generating notable operational, clinical, and financial improvements in healthcare information technology
Job Summary:
As a Customer Support Analyst, you will deliver professional support via phone, email, and chat to MEDHOST customers using our applications—primarily those supporting Emergency Department Systems (EDS). This includes troubleshooting, managing user access, and handling system functionality related to patient records.
You will be expected to resolve support cases, including high-priority and ad-hoc issues. Additional responsibilities include application patching, system rebooting, and backlog management.
Work Mode: Remote
Shift Timings: Any Nine hours shift (Rotational) 5 Days a Week
Location: Mumbai – Remote
Key Responsibilities
- Provide responsive support to customers via phone, email, and chat.
- Troubleshoot technical issues using analytical tools and methodologies.
- Log detailed information on customer interactions and case resolution in the tracking system.
- Take ownership of open cases and ensure timely follow-up until resolution.
- Escalate complex or high-severity issues as necessary.
- Continuously build knowledge of MEDHOST platforms, tools, and languages.
- Identify and report recurring issues for process improvement.
- Maintain flexibility for working nights, weekends, holidays, and extended hours.
- Educate users on best practices and system use.
What We Are Looking For:
- Bachelor’s Degree in a relevant field
- 3 to 5 years of software help desk experience AND/OR Healthcare software experience.
- Proficiency in Windows, SQL, and Network Administration
- Strong problem-solving and prioritization skills
- Professionalism under pressure and confidentiality adherence
- Clean background as per hiring criteria
What Would Make You Stand Out:
- Experience with hospital, clinical, or ancillary applications
- Familiarity with AS/400, Java
- Programming background and internet backup handling
Soft Skills/ Behavioural Skills:
1. Excellent Communication Skills (Written & Verbal)
2. Working Independently.
3. Critical Thinking
Benefits:
- Annual Public Holidays as applicable
- 30 days total leave per calendar year
- Mediclaim policy
- Lifestyle Rewards Program
- Group Term Life Insurance
- Gratuity
- ...and more!
