Manage a scaled portfolio of customers through segmented, digital-first engagement programs including email campaigns, webinars, playbooks, office hours, and communities. Monitor product adoption and customer health, identify intervention triggers, coordinate with internal teams, report engagement and retention metrics, and optimize scalable customer success processes. The role requires supporting US time zones and working evening hours several times weekly.
Description
At AlgoSec, what you do matters!
AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.
As we continue to expand our cloud and enterprise business globally, we are looking for a Customer Success Associate.
This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.
Reporting To: VP of Global Customer Success
Location: Gurugram, India (Hybrid)
Direct Employment
What You’ll Do
- Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
- Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
- Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
- Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
- Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
- Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
- Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.
What We’re Looking For
- 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.
- Networking or security background.
- Strong written and verbal communication skills
- Excellent English proficiency
- Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.
- Customer-focused with a proactive and collaborative approach.
- Comfortable working independently in a fast-paced, global environment
- Ability to cover US time zone, including willingness to work evening hours until 11pm 2 to 3 times per week
Nice to have:
- Experience with Salesforce, Planhat or other Customer Success Platforms.
- Experience running campaigns, webinars, or other digital engagement initiatives.
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
AlgoSec Gurugram, Haryana, IND Office
Gurugram, India
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop scalable platforms and services for Mastercard’s Priceless Platform. Responsibilities include writing and reviewing code, collaborating with product and design teams, implementing automated testing and CI/CD, building cloud-native systems, communicating with stakeholders, and improving quality, reliability, security, and technical debt. The role requires expertise in software engineering, distributed systems, APIs, microservices, cloud platforms, and agile product development.
Top Skills:
AgileAPIsAWSAzureC#Ci/CdDevOpsDistributed SystemsEvent-Driven ArchitectureGoGCPJavaMicroservicesPHPPythonReactive SystemsTypescript
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Lead mechanical design reviews and coordination for large-scale semiconductor/pharma cleanroom facilities. Perform HVAC, exhaust, utility and piping analyses, CFD review, pipe stress and vibration checks, equipment specification and procurement support, clash detection, BIM coordination, and technical oversight during construction to ensure compliant, energy-efficient mechanical systems and on-time project delivery.
Top Skills:
AutocadBimBim 360ClaudeComputational Fluid Dynamics (Cfd)CopilotGen-Ai (ChatgptLlms)NavisworksP&Ids
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Design, review, and optimize high-reliability power distribution and substation systems for semiconductor fabs. Produce SLDs, sizing calculations, system studies, grounding/earthing, protection coordination, and commissioning support. Integrate SCADA/BMS, ensure compliance with standards, manage vendors/contractors, and support procurement, FAT/SAT, and energization.
Top Skills:
AisArc Flash AssessmentAutocadAutocad ElectricalBimBmsChatgptClaudeCo-PilotEtapFmcsGeneratorsGisHarmonic FiltersLlmsProtection RelaysRevitRmuScadaSkm Power ToolsSwitchgearTransformersUpsVfd
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
