Act as first point of contact for subscribers—resolve inquiries, manage subscriptions and payments, troubleshoot decoders/smartcards/satellite/app issues, handle billing disputes, and recommend upgrades to improve customer experience.
Our client is telecommunication
company in Nigerian.
The
Customer Service Representative will be the first point of contact for subscribers.
The primary goal is to deliver excellent service by resolving customer
inquiries, managing account subscriptions, troubleshooting basic technical
issues, and ensuring a positive customer experience.
- Respond promptly and professionally to customer inquiries via
phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades,
downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and
guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for
decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware
upgrades or premium channel packages to add value.
Requirements
- OND, HND, or Bachelor’s degree in any discipline.
- Minimum of 1 year of experience in a customer-facing role (call
center or walk-in customer service experience is a plus).
- Strong verbal and written communication skills with a friendly and
patient demeanor.
- Basic computer literacy and the ability to learn quickly subscription management software.
- Ability to talk to customers calmly and resolve issues
efficiently under pressure.
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