At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Customer Relations Intake Specialist will play a vital role in managing complaints and service requests. Here the key responsibilities include:
Logging Correspondence:
- Use Dynamics (the system) to log correspondence related to complaints and inquiries.
- Create cases for efficient tracking and resolution.
Handling Complaints:
- Receive complaints through various channels (Email, Mail, Fax, etc.).
- Handles the complaints from customers, authorized third parties, attorneys, MRC executives, and regulatory bodies.
- Ensure timely handling of all complaints and service requests.
- Set up cases in the system for proper tracking.
Adhere the Compliance:
- Adhere to regulatory timelines for acknowledging complaints.
- Assign complaints to the appropriate business processes based on their nature.
- Collaborate with cross-functional teams to resolve issues.
- Contribute to improving overall customer experience.
Qualifications:
- Bachelor’s degree or equivalent combination of education and related work experience.
- Experience in Mortgage and Customer Services is advantageous.
- Effective verbal and written communication skills.
Ability to draft concise and accurate correspondence
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022974
Job Category:
Customer Relations
Primary Location City:
Chennai
Primary Location Region:
Tamil Nadu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
