CSS ASP Manager

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About this opportunity:
We are now looking for an ASP (Authorized Service Provider) Manager for the MS services domain to cover multiple operations in EMEA. The role is to ensure the best value at the procurement of services in accordance with the related scope. Have all the needed information on the ASP base in Managed Services, and act on supplier performance issues, resolve disputes, and handle escalations. Role holders will be required to make fact-based decisions and execute speedily to influence internal and external stakeholders. This role supervises Authorized Service Providers (ASPs) that provide MS, telecom and infrastructure managed services in MEA, as well as ensuring field workforce EHS compliance.
What you will do:

• Build and maintain strong vendor relationships while ensuring accountability and performance through structured governance, audits, and KPIs tracking. Carrying out trend analysis to drive improvement.
• Presales engagement, ASP scope validation, and drive the ASP's technical evaluation and onboarding.
• Handling of operation requests for new external services.
• Ensure contractual compliance, quality delivery, and EHS adherence by all ASPs. Driving best practice and continual improvement.
• Manage escalations and vendors' disputes in alignment with contractual terms, involving and escalating to Sourcing.
• Optimize vendor engagement to improve cost efficiency and adapt business needs.
• Liaise with operating & MSCOO Organization to organize and coordinate ASP work activities.
• Financial purchase to pay tracking and control by conducting regular ASP spending analysis and compliance internal audits, ensuring full adherence to golden rules.
• Drive major corrective actions plans with ASPs. Tracking actions to closure.
• Drive supplier maturity assessments, workshops, and training sessions together with Sourcing and service line team interfaces.
• Drive the third-party pricing modelling and efficiency with sourcing and operation teams & lead cost improvement program.

The skills you bring:

• Education: Bachelor's degree in engineering.
• Min years of experience: 7-10 Years.
• Technical experience: at least 5 years in the MS (Managed Services Networks)
• Vendor management or procurement accreditations (CIPS, CPSM) are a plus.
• Technical experience in FLM.
• Managed Services field delivery experience with deep knowledge of network infrastructure and field operations organization, processes, and deliverables.
• Excellent financial acumen and negotiation skills
• Experience in service delivery processes, models, and strategy
• OHS knowledge and skills
• Support with building and formulating strategies and concepts
• Demonstrate strong commitment to ethical conduct
• Analytical and problem-solving skills with an entrepreneurial improvement mindset.
• Ability to operate effectively in a multinational, cross-cultural environment.
• Ability to work under pressure and prioritize effectively.
• Proficient in English; additional languages are a plus.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 783640