CORE NETWORKING-WIFI

1. SLA & KPI Ownership

• Own and ensure achievement of contractual SLAs:

• Network Availability (% uptime)

• MTTR / MTTI targets

• Incident response & resolution timelines

• Track and publish:

• Weekly / Monthly SLA dashboards

• RCA reports for P1/P2 incidents

• Drive service improvement plans (SIP).

• Participate in customer governance meetings.

⸻

🔹 2. Network Monitoring & Proactive Operations

• Define monitoring strategy using tools such as:

• SolarWinds / PRTG / Nagios / equivalent

• Configure:

• Threshold-based alerting

• SNMP monitoring

• Syslog integration

• NetFlow analysis

• Ensure proactive fault detection before SLA breach.

• Reduce repeat incidents via automation and tuning.

⸻

🔹 3. Enterprise Network Architecture & L3 Support

• Act as final escalation point for:

• Routing (BGP, OSPF, EIGRP)

• Core switching & STP

• MPLS & SD-WAN

• Design review & validation of:

• HLD / LLD

• Redundancy models (HSRP/VRRP)

• High availability core architecture

• Capacity planning & performance optimization.

⸻

🔹 4. Legacy Network Refresh & Modernization

• Assess and document legacy infrastructure.

• Prepare refresh roadmap for:

• End-of-Life / End-of-Support devices

• Obsolete firewall platforms

• Aging fiber backbone

• Lead hardware refresh & migration projects.

• Perform risk impact analysis and migration strategy.

• Minimize downtime during refresh activities.

⸻

🔹 5. Structured Cabling, Fiber & Backbone Oversight

• Oversee structured cabling standards (Cat6/6A).

• Manage fiber backbone (SM/MM) connectivity.

• Review OTDR test reports and fiber health.

• Maintain rack, patching & labeling governance.

• Ensure redundancy in backbone topology.

⸻

🔹 6. CCTV & Surveillance Network Ownership

• Architect VLAN segmentation for surveillance.

• Manage PoE switching infrastructure.

• Ensure bandwidth planning for NVR systems.

• Troubleshoot video drops, latency, multicast issues.

• Coordinate with surveillance OEMs.

⸻

🔹 7. Security & Firewall Governance

• Manage enterprise firewall policies.

• Conduct rule review & cleanup.

• Oversee VPN connectivity.

• Ensure compliance with security audit requirements.

⸻

🔹 8. On-Call & Major Incident Management

• Participate in 24x7 on-call rotation.

• Support:

• After-hours outages

• Weekend change windows

• Holiday emergency incidents

• Lead bridge calls during critical incidents.

• Provide executive-level incident communication.

⸻

🔹 9. Documentation & Governance

• Maintain:

• As-built network diagrams

• Fiber route maps

• Rack elevation diagrams

• IP address schema

• Maintain configuration backup governance.

• Ensure ITIL compliance (Incident / Change / Problem).

⸻

Required Experience

• 6-12 years enterprise network experience.

• Strong hands-on expertise in BGP & OSPF (Mandatory).

• Experience managing remote datacenter environments.

• Experience in SLA-driven managed services model.

• Experience leading network modernization projects.

• Exposure to enterprise firewall platforms.

• Strong understanding of fiber & structured cabling.

⸻

Preferred Certifications

• CCNP Enterprise / Security (Mandatory Preferred)

• CCIE (Advantage)

• ITIL Foundation

• Vendor firewall certification (Palo Alto / Fortinet)

⸻

Key Performance Indicators (KPIs)

• ≥ 99.9% Network Availability

• MTTR compliance as per contract

• Zero repeat P1 due to configuration error

• Timely execution of refresh roadmap

• Audit compliance adherence

Responsibilities

SLA & KPI Ownership

• Own and ensure achievement of contractual SLAs:

• Network Availability (% uptime)

• MTTR / MTTI targets

• Incident response & resolution timelines

• Track and publish:

• Weekly / Monthly SLA dashboards

• RCA reports for P1/P2 incidents

• Drive service improvement plans (SIP).

• Participate in customer governance meetings.

⸻

🔹 2. Network Monitoring & Proactive Operations

• Define monitoring strategy using tools such as:

• SolarWinds / PRTG / Nagios / equivalent

• Configure:

• Threshold-based alerting

• SNMP monitoring

• Syslog integration

• NetFlow analysis

• Ensure proactive fault detection before SLA breach.

• Reduce repeat incidents via automation and tuning.

⸻

🔹 3. Enterprise Network Architecture & L3 Support

• Act as final escalation point for:

• Routing (BGP, OSPF, EIGRP)

• Core switching & STP

• MPLS & SD-WAN

• Design review & validation of:

• HLD / LLD

• Redundancy models (HSRP/VRRP)

• High availability core architecture

• Capacity planning & performance optimization.

⸻

🔹 4. Legacy Network Refresh & Modernization

• Assess and document legacy infrastructure.

• Prepare refresh roadmap for:

• End-of-Life / End-of-Support devices

• Obsolete firewall platforms

• Aging fiber backbone

• Lead hardware refresh & migration projects.

• Perform risk impact analysis and migration strategy.

• Minimize downtime during refresh activities.

Qualifications

Preferred Certifications

• CCNP Enterprise / Security (Mandatory Preferred)

• CCIE (Advantage)

• ITIL Foundation

• Vendor firewall certification (Palo Alto / Fortinet)

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