The Service Delivery Line Manager ensures customer satisfaction through effective service delivery, supports sales, manages resources, and oversees financial operations.
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About this opportunity:
Responsibilities & Tasks:• Ensure service delivery execution• Contribute and support services sales• Apply Service Delivery Process and Models• Apply Service delivery strategy• Create a productive work environment for individuals• Create a productive work environment for own organization• Drive Performance Management (Process)• Drive Competence Management• Conduct Resource Management• Manage unit finance• Responsible for driving EHS through employee Awareness and Compliance for the responsible unit
Professional / Technical Competence:• Customer Insight• Market Insight• Innovation Skills• Interpersonal Skills• Financial Acumen & Skills• Sales Process knowledge• Service Delivery Process, Models & Strategy• Working with People• Formulating Strategies & Concepts• Relating & Networking• Adhering to Principles & Values• Leading & Supervising• Adapting & Responding to Change
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 783263
About this opportunity:
- The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery.
- A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.
- Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction.
- All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointee's "grandparent" line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization to ensure excellent performance.
Responsibilities & Tasks:• Ensure service delivery execution• Contribute and support services sales• Apply Service Delivery Process and Models• Apply Service delivery strategy• Create a productive work environment for individuals• Create a productive work environment for own organization• Drive Performance Management (Process)• Drive Competence Management• Conduct Resource Management• Manage unit finance• Responsible for driving EHS through employee Awareness and Compliance for the responsible unit
Professional / Technical Competence:• Customer Insight• Market Insight• Innovation Skills• Interpersonal Skills• Financial Acumen & Skills• Sales Process knowledge• Service Delivery Process, Models & Strategy• Working with People• Formulating Strategies & Concepts• Relating & Networking• Adhering to Principles & Values• Leading & Supervising• Adapting & Responding to Change
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 783263
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
