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FI/CMO Reference team is responsible for collection, maintenance, analysis and dissemination of high-quality reference and pricing content for Fixed Income, Foreign Exchange and Money Market clients using Eikon, DataScope and other products. The profile pertains to project deliveries and working on strategic initiatives to either onboard content or migrate existing content. The FI Reference group covers vast asset classes within Fixed Income, - International Bond market consisting of non-securitized Eurobonds and Global USD debt. and Money Market instruments including Government & Corp Bonds, - Domestic markets for non-securitized Fixed Income securities in North America, Great Britain & Ireland. The Service team will handle queries that are posted for FI Reference Content.
Purpose of the RoleThe purpose of this role is to support FI/CMO Reference content operations by handling client queries, maintaining data accuracy, and assisting in audits and compliance. This position is ideal for candidates who are detail-oriented, eager to learn, and capable of applying technical and content knowledge to ensure high-quality data delivery. The role involves collaboration with internal teams and offers opportunities to build expertise in financial content management.
Key Responsibilities- Respond to client queries via service cloud and email in a timely manner.
- Perform corrections and liaise with production teams for resolution.
- Maintain data accuracy and timeliness across systems.
- Assist in audits and uphold C2C standards.
- Support process improvements and contribute to team knowledge base.
- Collaborate with team members to resolve routine issues and escalate complex cases when necessary.
- Learn and apply FI/CMO content processes under guidance from senior team members.
- Participate in training sessions to build technical and content knowledge.
- Proficiency in MS Office applications especially MS Excel.
- Strong communication and problem-solving skills.
- Ability to work effectively within a team environment.
- Attention to detail and willingness to learn new processes and tools.
Career Stage:
AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
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You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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