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What you can expect
The Contact Center Integrations Product Manager will play a critical role in shaping the strategic direction of our Zoom CX Ecosystem.
You will have the opportunity to craft our integration strategy. You will engage with our partners and our customers to understand their requirements. Help to work work with other PMs to build out supporting APIs and ultimately deliver a world-class class integrations for Zoom Contact Center.
About the Team
At Zoom, we are disrupting the Contact Center industry with our innovative and holistic solutions. We are seeking a highly skilled and motivated Product Management leader to join our Contact Center team. This role will be to drive the next generation of contact center integrations. You will play a critical role in shaping the strategic direction and execution to deliver world-class solutions for Zoom's CX Ecosystem.
Responsibilities
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Drive technical partnership and integration with 3rd party (ISV) applications including CRM applications.
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Helping manage internal and external engineering resources to ensure on-time completion of projects.
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Formulate and evangelize our integration strategy to internal and external stakeholders.
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Work with cross functional teams to ensure support for your integrations across the platform and partner ecosystem.
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Understand technical dependencies for the integrations you lead and bring disparate stakeholders together to launch your integrations.
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Work closely with Zoom’s Platform and Marketplace team to design and influence partner integration flows on the front end and back end.
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Assist sales with demos to major customers.
What we’re looking for
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Have 6-7 years of relevant Contact Center Product Management or Contact Center System Integrator experience.
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Need experience in supporting technologies such as CCaaS, CRM's.
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Understand Contact Center technology landscape and changes with AI in the industry.
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Need experience in integrating third party apps into a core product.
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Need to understand the Contact center industry and the Ecosystem of vendors in the Industry.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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