Provide Level 2 functional support for SAP HCM focusing on Payroll and Travel Management. Handle incident resolution, support payroll cycles, and assist with testing activities while collaborating with cross-functional teams.
About Noema Consulting
Noema stands as a reliable partner, delivering cutting-edge IT solutions and outstanding service to organizations across diverse industries, with a special emphasis on banking. Leveraging deep expertise in digital transformation, data analytics & AI, SAP solutions, and quality assurance & support, Noema empowers clients to streamline processes, make smarter decisions, and drive sustainable business growth at an accelerated pace.
Responsibilities:
- Provide Level 2 functional support for SAP HCM, Payroll, Time Management, and Travel Management within agreed SLAs.
- Investigate and resolve incidents on a day-to-day basis, including post-go-live hypercare support.
- Analyze root causes and propose sustainable solutions.
- Support payroll and travel expense cycles to ensure accuracy and compliance.
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Perform SAP configuration and minor enhancements based on business requirements.
- Conduct impact analysis and prepare Functional Design Documents (FDDs).
- Support UAT and regression testing, including test script preparation and execution.
- Provide end-user support, advice, and training.
- Participate in data migration activities and validation.
- Support cross-functional integrations (HCM–FI, workflows, SuccessFactors, etc.)
- Maintain documentation and knowledge transfer materials.
- Clearly communicate escalated issues to Tier 3.
- Implement any necessary preventive measures to reduce customer faults and issues.
- Effectively coordinate support activities across multiple projects simultaneously, by ensuring priorities are balanced.
- Proactively initiates, develops, and maintains effective working relationships with team members; cooperates with a variety of people to achieve results.
Requirements
- 3–6 years of SAP HCM experience.
- Strong hands-on experience in Payroll, Time Management and Travel management configuration.
- Fluent in English.
- Ability to work remotely and on multiple projects.
- Exposure to SuccessFactors EC Payroll and integrations.
- Strong problem solving and communication skills.
- Able to multi-task efficiently under time pressure.
- Analytical skills for SLA, KPI, and incident trend reporting.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Proficiency in ITIL practices and service management tools (e.g., Jira Service Management, BMC Helix).
- Experience with Agile methodologies is a plus.
Benefits
- Opportunity to work on international projects across diverse industries.
- Exposure to multicultural collaboration and global client environments.
- Collaboration with experienced consultants and technical professionals.
- Supportive culture focused on teamwork, professionalism, and continuous improvement.
This opportunity is managed by Noema Consulting.
HumanI is hosting this job listing on behalf of Noema Consulting.
By submitting your application, you acknowledge that your CV and the personal information you provide will be shared with and processed by Noema Consulting’s Talent Acquisition Team for recruitment purposes related to this opportunity.
Your application will be handled in accordance with applicable data protection and privacy laws.
Top Skills
Bmc Helix
Itil
Jira Service Management
MS Office
Payroll
Sap Hcm
Successfactors
Time Management
Travel Management
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