Lead strategic clinical projects, employing project management and agile methodologies to optimize workflows and enhance customer experience while ensuring compliance and stakeholder alignment.
Role Overview
The Clinical Project Manager will lead strategic initiatives that transform clinical operations from a support function into a market differentiator. This role requires expertise in project management, agile methodologies, and clinical program execution to deliver insight-driven value, optimize workflows, and enhance customer experience.
Key Responsibilities
- Project Leadership
- Plan, execute, and monitor multiple clinical projects aligned with organizational goals.
- Develop detailed project plans, timelines, and resource allocation strategies.
- Ensure projects meet scope, budget, and quality standards.
- Agile Delivery
- Work within agile frameworks (Scrum/Kanban) within clinical teams.
- Support sprint planning, daily stand-ups, and retrospectives.
- Drive continuous improvement and adaptability in project execution.
- Data & Technology Integration
- Collaborate with analytics and technology teams to embed enhanced, automated and AI-driven workflows.
- Leverage actionable data for decision-making and performance optimization.
- Stakeholder Engagement
- Act as the primary liaison between clinical teams, commercial, marketing, D&A, med econ, finance, IT and commercial stakeholders.
- Manage communication plans and ensure alignment across cross-functional teams.
- Operational Excellence
- Identify process gaps and implement solutions for efficiency and compliance.
- Monitor KPIs related to health outcomes, customer experience, and operational performance.
Required Qualifications
- Bachelor’s degree in business, Healthcare Administration or related field (Master’s preferred).
- Project Management Certification (PMP or equivalent).
- Agile Certification (CSM, PMI-ACP, or equivalent).
- 5+ years of experience in clinical operations or healthcare project management.
- Proven ability to manage complex, multi-stakeholder projects in a regulated environment.
Preferred Skills
- Strong understanding of digital health technologies and AI integration.
- Excellent communication and leadership skills.
- Mastery of project management tool set
- Ability to foster a customer-first culture and drive organizational change.
Success Metrics
- Timely delivery of clinical projects within scope and budget.
- Improved workflow efficiency and customer experience.
- Demonstrated adoption of agile practices across clinical teams.
- Positive impact on health outcomes and provider engagement.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Top Skills
Agile Methodologies
AI
Clinical Program Execution
Kanban
Project Management
Scrum
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