Client Manager-QHSE & sustainability

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Purpose of position

• To carry out assessments of clients' Management Systems to ensure that they meet the requirements of International Standards such as ISO 14001, ISO 45001, ISO 14064 series, PAS 2060, and other standards were appropriately trained.
• To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.
• To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk, and “Making excellence a habit”
• Deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills

Key responsibilities & accountabilities

• Assess client's Management Systems in accordance with the standards and relevant specifications and provide effective management of a portfolio of clients in carrying out assessments of their management systems so that they achieve, continue to meet, and if the client wishes ultimately exceed their scheme requirements.
• Assist Operation Team to liaise with clients and prepare the assessments and travel plans.
• Apply a risk-based approach to conduct and report the assessments, and to manage the results within the scheme, accreditation and BSI requirements, and other infractions in accordance with the requirement of ISO 19011;
• Conduct necessary meetings and provide progress updates to clients on the conduct of pre-assessments / pre-visits, transfer audits, documentation reviews, initial assessments, continuing assessment, re-certification assessment visits, and results of findings. Review and verify the acceptance of the client's corrective & preventive action plans;
• Ensure and manage the clients' records and other related matters are properly dealt with to assure client satisfaction is maintained;
• Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
• Mentoring and coaching new or inexperienced colleagues as needed to meet the business needs;
• Following the training plan developed by the Line Manager in order to reach assessor status and then Lead assessor status through the prescribed program (based on the audit and technical knowledge, skills, and experience they have as well as the requirements of ISO 19011). Participate in additional training based on future business needs;
• Maintain and develop assessment skills and technical and management system standards knowledge
• Any other assignments as needed to meet assessment delivery to achieve business objectives

Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

Knowledge / Skills / Abilities

• Qualifications and/or equivalent industry experience in the required industry sector as determined by the resource planning requirements.
• Knowledge and understanding of the requirements of any ISO14064 series and PAS 2060. Experience in the industry as a Sustainability practitioner is preferred.
• Understanding of ESG reporting requirements and GRI standards.
• Demonstrate a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
• Understanding of concepts related to greenhouse gas inventorization.
• Understanding of ESG reporting in-line with GRI and SEBI-BRSR requirements.
• Demonstrate high-level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
• Proven negotiation skills to be able to negotiate technical issues when dealing with the client organization's management in relation to assessment findings.
• Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers.
• Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client, and constantly on the move.
• Learning ability to keep up with changes to business, industry, management thinking, and developing assessment styles.
• Possess IT skills and be conversant with basic packages including MS Word, the Internet, and e-mail, as well as the specific industry association reporting platforms.
• Strong written communication skills able to formulate clear, concise, and professional reports, explaining technical issues, within required timeframes.  Effective communication through the written word is essential.
• Self-organization skills / self-motivated - operating from home and remote from any BSI office, the assessor needs to be able to manage their own workload to maximize self-effectiveness.
• Demonstrate thorough technical knowledge to be able to interpret the language of the Client organization.
• Demonstrates ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor)
• Possess knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.
• Ability to design and develop training courses and materials to meet specific aims
• Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations
• Understanding of development processes, training needs analysis, and training evaluation techniques

Essential:

• IRCA qualified auditor ISO 14001, ISO 50001, ISO 14064-1,2,3 lead verifier.
• Engineering degree or equivalent in science stream.

Desirable:

• BEE accredited energy auditor.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.