Key Responsibilities
-
Assess existing CJA configurations and identify gaps, constraints, and opportunities relative to business and reporting requirements
-
Configure and support technical components within Adobe Customer Journey Analytics to enable scalable reporting and analysis
-
Translate solution requirements into technical designs for data connections, data views, metrics, dimensions, filters, and reporting-ready structures
-
Support integration of relevant data sources into CJA, including digital, campaign, CRM, marketing automation, and customer data platform inputs
-
Validate data readiness, field mappings, schema alignment, and ingestion logic needed to support accurate reporting and analysis
-
Partner with adjacent teams to support technical integration patterns across CJA, Marketo, AEP, and Adobe CDP / RTCDP
-
Build, test, and optimize CJA data views and supporting configurations for dashboarding, performance reporting, and journey analysis
-
Troubleshoot data quality issues, reporting discrepancies, metric logic, and platform configuration challenges across upstream and downstream systems
-
Support reporting use cases that depend on campaign, audience, profile, and behavioral data originating from interconnected Adobe platforms
-
Partner with consultants, analysts, and technical teams to resolve dependencies across source systems, tagging, identity, and analytics workflows
-
Support dashboard and reporting development by ensuring underlying data structures are accurate, reliable, and fit for purpose
-
Contribute to QA/UAT, defect resolution, documentation, and go-live readiness activities
-
Document technical configurations, assumptions, dependencies, and implementation decisions to support maintainability and handoff
-
Provide input into future-state enhancements, integration opportunities, and technical recommendations for platform maturity
Required Skills & Qualifications
-
Strong experience in analytics engineering, digital analytics implementation, data engineering, or a related technical field
-
Hands-on experience with Adobe Customer Journey Analytics
-
Experience configuring CJA-relevant components such as connections, data views, metrics, dimensions, filters, and reporting structures
-
Strong understanding of digital and marketing data flows, including cross-system integration patterns
-
Proficiency in SQL and experience working with large, structured datasets for reporting and analysis
-
Experience supporting data ingestion, transformation, and validation across multiple source systems
-
Strong working knowledge of Adobe Experience Platform (AEP) concepts relevant to CJA readiness, including schemas, datasets, identities, and data availability considerations
-
Familiarity with Adobe CDP / RTCDP data structures, audience/profile concepts, and how those dependencies can affect downstream analytics and reporting use cases
-
Familiarity with Marketo data flows, campaign data structures, and integration considerations relevant to CJA reporting and measurement
-
Strong troubleshooting, debugging, and problem-solving skills across analytics implementation and reporting issues
-
Ability to work cross-functionally with business, consulting, and engineering teams to translate requirements into technical outcomes
-
Good understanding of governance, privacy, and data quality principles relevant to analytics environments
Preferred Qualifications
-
Experience with Adobe Experience Platform, Adobe Real-Time CDP / Adobe CDP, Adobe Analytics, and Marketo
-
Familiarity with campaign measurement, funnel analytics, customer journey reporting, and marketing performance use cases
-
Experience supporting testing, launch, and stabilization activities for analytics or reporting solutions
-
Working knowledge of tagging and instrumentation frameworks and how tracking quality affects downstream reporting
-
Experience with APIs, connector-based ingestion, and technical integration troubleshooting
-
Familiarity with scripting languages such as Python or JavaScript
-
Relevant Adobe platform certifications
