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Oversees hotel stewarding operations, including inventory control, food service equipment maintenance, sanitation compliance, cost management, regulatory adherence, and team recruitment, training, supervision, coaching, and development.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Chief Steward, you’re not just providing strategic oversight of all stewarding operations across the property – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Oversee inventory control: Lead daily coordination, distribution, storage and maintenance of essential items – including china, glassware, linen, and silver – ensuring accuracy and availability for all operations
- Ensure proper equipment maintenance: Oversee the security, maintenance, and optimal functionality of all food service equipment
- Set and enforce sanitation standards: Develop, implement, and oversee compliance with sanitation procedures to ensure all food and beverage areas meet the highest hygiene and safety regulations
- Optimize department costs: Monitor expenses and implement cost-saving strategies to support operational efficiency and profitability while maintaining quality standards
- Inspire and develop the team: Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High School Diploma/University Degree (list highest required level only)
- X years of experience in Y (e.g., hotel management)
- License or Certification
- Languages
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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