The Change Manager will lead and manage Change Management processes while ensuring compliance, facilitating CAB meetings, and improving process performance through initiatives and automation.
Join our Team
About this opportunity
Ericsson is proud to announce an exciting new opportunity for a Change Manager. This dynamic role involves controlling the implementation of changes within our customers' infrastructure and ensuring any necessary modifications are executed accurately and efficiently. By operating with standard procedures, the successful candidate will guarantee minimal or negligible impact on the customer's services.
What will you do
Total of 10-15 years of experience .
Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from SRF, Assurance teams, D&P, Engineering and MSIP for respective account/customer.
Participates in internal and external Governance meetings and present Change Management performance.
Drives initiatives and automations to improve process performance
Open for rotational shift .
Must have ITIL certification .
The skill you bring
Ensure that MSTOP guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts.
To ensure process documentation for all changes in customer's network are in line with Global directive.
Ensure adequate levels of process awareness
Ensure that all change requests are logged on RFC/OneTM forms.
Ensure CRs are correctly classified as per MSTOP guidelines.
Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
Ensure that decisions taken by the CAB are documented and communicated.
Ensure successful execution of CR's.
Ensure that all opened RFCs/CRs are resolved/ closed in timely manner.
Consolidate a Daily OneTM/RFC Report and send it to the concerned stakeholders.
To ensure delivery of agreed/ad-hoc reports towards customer as per WLA requirements.
To facilitate customer requirements for new and revision in existing change request and their delivery.
Ensure that concerned stake holders are adhering as per SLAs definitions.
Ensure the Change Management compliance as per Ericsson security and audit guidelines.
About this opportunity
Ericsson is proud to announce an exciting new opportunity for a Change Manager. This dynamic role involves controlling the implementation of changes within our customers' infrastructure and ensuring any necessary modifications are executed accurately and efficiently. By operating with standard procedures, the successful candidate will guarantee minimal or negligible impact on the customer's services.
What will you do
Total of 10-15 years of experience .
Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from SRF, Assurance teams, D&P, Engineering and MSIP for respective account/customer.
Participates in internal and external Governance meetings and present Change Management performance.
Drives initiatives and automations to improve process performance
Open for rotational shift .
Must have ITIL certification .
The skill you bring
Ensure that MSTOP guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts.
To ensure process documentation for all changes in customer's network are in line with Global directive.
Ensure adequate levels of process awareness
Ensure that all change requests are logged on RFC/OneTM forms.
Ensure CRs are correctly classified as per MSTOP guidelines.
Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
Ensure that decisions taken by the CAB are documented and communicated.
Ensure successful execution of CR's.
Ensure that all opened RFCs/CRs are resolved/ closed in timely manner.
Consolidate a Daily OneTM/RFC Report and send it to the concerned stakeholders.
To ensure delivery of agreed/ad-hoc reports towards customer as per WLA requirements.
To facilitate customer requirements for new and revision in existing change request and their delivery.
Ensure that concerned stake holders are adhering as per SLAs definitions.
Ensure the Change Management compliance as per Ericsson security and audit guidelines.
Top Skills
Automation Tools
Change Management
Itil
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As a Technical Lead, you'll manage integration projects, conduct testing and troubleshooting, ensure service quality, and streamline processes for efficient delivery.
Top Skills:
Artificial Intelligence (Ai)
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As a Problem Manager, you will oversee problem management processes, ensure quality service delivery, perform root cause analysis, and implement proactive measures to prevent issues, focusing on improving network services and minimizing service impact.
Top Skills:
Itil
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
