Business Systems Coordinator/Administrator

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Business Systems Coordinator/Administrator
Role Overview
We are looking for a Business Systems Administrator to support and maintain our core internal tools and systems. This is an individual contributor role for someone early in their career who is comfortable with technical systems, enjoys problem-solving, and can help execute IT projects while acting as a generalist within an operations team.
You will work closely with senior IT and Operations partners to keep systems running smoothly, support internal teams, and assist with rollouts, migrations, and access management.
Key Responsibilities
Identity & Access Support
Administer day-to-day SSO and user access across tools using Azure AD
Support onboarding and offboarding by managing user provisioning and permissions
Assist with access reviews and audit-related tasks
Business Systems & SaaS Administration
Support administration of core SaaS tools including Salesforce (admin-lite / integrations), Jira, Slack, and other business applications
Handle basic configurations, permissions, and user support requests
Troubleshoot system issues and escalate more complex problems when needed
IT Projects & Operations
Assist in executing IT projects such as system rollouts, migrations, and tooling improvements
Coordinate tasks, documentation, and timelines with cross-functional partners
Maintain system documentation, SOPs, and internal knowledge bases
Level 1 Operations support for reactive tickets
Provide Level 1 operational support by managing and resolving reactive tickets through Zendesk in line with defined SLAs.
Perform initial triage, troubleshooting, and issue categorization, escalating complex cases to Level 2 teams when required.
Maintain accurate ticket documentation while ensuring timely communication with stakeholders
Vendor Support
Support SaaS license management
Help track vendor contracts/ renewals and tooling usage
Identify opportunities to improve processes and reduce manual or redundant work
Qualifications
2-4 years of experience in Business Systems, IT Operations, or a related technical role
Exposure to SSO / IAM tools (Okta, Azure AD, Google Workspace, or similar)
Experience supporting or administering SaaS tools such as Salesforce, Jira, Slack, or comparable platforms
Comfortable managing multiple requests and small projects in parallel
Strong organizational skills and attention to detail
Clear communicator who enjoys working cross-functionally
Nice to Have
Basic familiarity with security or compliance concepts (e.g., access controls, audits)
Experience in an operations, IT, or internal tools team
Interest in growing into a senior Business Systems or IT role
Exposure to automation tools or workflows
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.