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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
The P2P Business Systems Solutions Analyst will optimize and support end-to-end Procure-to-Pay operations using SAP Ariba, Supplier Lifecycle and Performance (SLP), and Accounts Payable (AP) applications. This role provides technical and functional support for all P2P systems. This role partners with Procurement, AP, business stakeholders to streamline processes, system support, project coordination, enhance data quality, and drive automation and compliance across P2P. The ideal candidate combines strong system knowledge of SAP Ariba (Buying/Invoice/SLP), AP, PO, Master Data, Docusign User Management and analytics with hands-on problem-solving and stakeholder engagement.
Key Responsibilities:
User Support and Troubleshooting: Acting as a primary point of contact for end-users facing issues with Ariba P2P systems
System Maintenance and Configuration: Performing day-to-day system management, configuration changes, and collaborating with cross-functional teams (Finance, IT, Procurement) to ensure smooth system operations.
Testing and Implementation: Coordinating and conducting various testing activities, including unit, integration, and user acceptance testing (UAT), for system enhancements, upgrades, or new feature deployments.
Collaboration: Liaising with internal stakeholders, developers, and other global or offshore teams to gather requirements, define functional specifications, and ensure alignment with business needs.
SAP Ariba/SLP Administration: Support configurations, catalogs, approval workflows, supplier registration and Ariba Buying/Invoice.
Monitor Ariba, SLP, and AP application health (availability, performance, latency, error rates) using dashboards and alerts; maintain runbooks for incident response.
Track and resolve integration failures between Ariba, ERP (SAP ECC/S/4HANA), Ariba Network
Manage scheduled jobs, batch processes, and queues (e.g., PO export, invoice import, supplier sync); optimize schedules to minimize peak-hour impact.
Maintain environments and configurations across dev/test/prod; coordinate transports, regression testing, and cutover plans for releases.
Collaborate with vendors on patching, hotfixes, and Ariba quarterly releases; assess impact, certificate updates and communicate changes to users.
Integration & Master Data: Monitor integrations between P2P systems: Ariba, ERP (SAP ECC/S4), T&E, and vendor master
Issue Resolution: Triage and resolve user issues
Continuous Improvement: Lead small projects and sprints; maintain a prioritized improvement roadmap; measure ROI of process and system changes.
Qualifications:
Bachelor’s degree in Business, Finance, Supply Chain, Information Systems, or related field; equivalent experience considered.
3–5+ years in P2P/Procurement/AP operations or systems analysis, with hands-on experience in SAP Ariba (Buying, Invoicing, SLP).
Experience with ERP integration (SAP ECC/S/4HANA preferred) and supplier master data governance.
Strong understanding of P2P policies, AP controls, tax (VAT/Use Tax), and compliance requirements.
Excellent problem-solving, communication, and stakeholder management skills; ability to translate business needs into system/process solutions.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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