The Business Process Analyst 2 supports cross-functional teams in process development and improvement, ensures adherence to process guidelines, and collaborates on aligning business needs with process changes.
Family Description
Information Technology (IT) acts as an internal function the developing, running, and maintaining of the IT systems and platforms Nokia is running on. Develops and maintains applications to meet the business needs of the organisation. Covers the performance and monitoring of day-to-day database and system activities as well as the provision of remote support to users regarding hardware and software problems.
Subfamily Description
IT Advancement & Design (ITA) comprises further development of information technologies and IT platforms for business solutions and services. Covers driving of proactive needs analysis ensuring that business needs, demands and challenges are well understood, and that business execution plans and capabilities are delivered on time and within budget. Contains management of demands and priorities while assuring alignment with the corporate strategy and budget. Comprises optimisation, harmonisation, and implementation of Nokia's IT environment and systems by providing area specific knowledge. Covers representation of the whole IT organisation to global or regional business stakeholders and user communities. Works closely with the different service providers that are part of the IT eco-system, governs their performance, and acts as main interface between IT and the business including incident escalations. Comprises identification of opportunities for process and concept development as well as improvements. Covers planning and managing of the development, testing, and implementation of process / concept improvements and system changes at own responsibility area. Contains translation of requirements into system terminology and functionality as well as the delivery of process and system end-user training.
Responsibilities
• Supports cross-functional teams involved in driving process development, improvement and maintenance.
• Facilitates end-to-end process implementation and solution concept creation across the company.
• Support, communicates and coaches on Nokia business process management, process documentation guidelines and tools.
• Designs and documents the process in line with modelling standards and guidelines; process models and process information are captured in the corporate enterprise architecture repository based on prioritised activities.
• Identifies, analyses and defines potential improvement areas of processes end-to-end compliant with existing process architecture and guidelines.
• Documents and manages IT’s process landscape and maintain process repository. Communicates and trains the processes. Supports other IT teams with related questions.
• Supports to aligning and translating the business needs into required process change proposals.
• Collaborates with the process owners / process managers to design and define end-to-end processes.
• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
• Acts as a specialist in a team, who serves as best practice resource and / or is recognised as an expert within the same professional area in the business.
QualificationsImpact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.
Scope & Contribution
Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.
Innovation
Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.
Communication
Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.
Knowledge & Experience
specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.
Information Technology (IT) acts as an internal function the developing, running, and maintaining of the IT systems and platforms Nokia is running on. Develops and maintains applications to meet the business needs of the organisation. Covers the performance and monitoring of day-to-day database and system activities as well as the provision of remote support to users regarding hardware and software problems.
Subfamily Description
IT Advancement & Design (ITA) comprises further development of information technologies and IT platforms for business solutions and services. Covers driving of proactive needs analysis ensuring that business needs, demands and challenges are well understood, and that business execution plans and capabilities are delivered on time and within budget. Contains management of demands and priorities while assuring alignment with the corporate strategy and budget. Comprises optimisation, harmonisation, and implementation of Nokia's IT environment and systems by providing area specific knowledge. Covers representation of the whole IT organisation to global or regional business stakeholders and user communities. Works closely with the different service providers that are part of the IT eco-system, governs their performance, and acts as main interface between IT and the business including incident escalations. Comprises identification of opportunities for process and concept development as well as improvements. Covers planning and managing of the development, testing, and implementation of process / concept improvements and system changes at own responsibility area. Contains translation of requirements into system terminology and functionality as well as the delivery of process and system end-user training.
Responsibilities
• Supports cross-functional teams involved in driving process development, improvement and maintenance.
• Facilitates end-to-end process implementation and solution concept creation across the company.
• Support, communicates and coaches on Nokia business process management, process documentation guidelines and tools.
• Designs and documents the process in line with modelling standards and guidelines; process models and process information are captured in the corporate enterprise architecture repository based on prioritised activities.
• Identifies, analyses and defines potential improvement areas of processes end-to-end compliant with existing process architecture and guidelines.
• Documents and manages IT’s process landscape and maintain process repository. Communicates and trains the processes. Supports other IT teams with related questions.
• Supports to aligning and translating the business needs into required process change proposals.
• Collaborates with the process owners / process managers to design and define end-to-end processes.
• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
• Acts as a specialist in a team, who serves as best practice resource and / or is recognised as an expert within the same professional area in the business.
QualificationsImpact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.
Scope & Contribution
Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.
Innovation
Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.
Communication
Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.
Knowledge & Experience
specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.
Top Skills
Application Development
Business Process Management
It Systems
Process Documentation Tools
Nokia Gurugram, Haryana, IND Office
Sector 62, , Ghata, Gurugram, Haryana, India, 122102
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