Sedona Digital is a leading provider of IT Consulting and Services, specialising in Cloud Solutions, Software Engineering, Security, and Data & AI. We partner with enterprises to optimise their technology estates, delivering flexible engagement models ranging from augmentation to outcome-based projects and managed teams.
As part of our continued growth, we are seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This role is about owning the client relationship, ensuring service excellence, commercial health, and long-term account growth across a portfolio of engagement types.
Who We Are
At Sedona, we thrive on solving complex challenges. By blending design, engineering, and analytics, we help organisations harness the power of technology to create innovative digital experiences and shape their future.
We are looking for an experienced Engagement Leader who excels at relationship management, governance, and commercial ownership, and who is comfortable operating across different commercial models and varying delivery approaches.
Your Role at Sedona Digital
The Business Operations Specialist plays a key role in optimising internal processes, improving cross functional collaboration, and ensuring the organisation operates efficiently and effectively. You will strengthen data quality across key systems, enable new workflows across business functions, and own defined BAU activities. This includes creating clear, standardised process documentation and ensuring accurate data management and intake procedures to support smooth operations and precise customer invoicing.
In addition, you will contribute to strategic initiatives focused on system enhancements, addressing operational gaps, and driving continuous improvements in business performance.
- Intake & Workflow Administration: Manage operational intake and workflows to ensure timely, accurate, and efficient execution. Manage requests end-to-end, ensuring correct setup and adherence to agreed turnaround times.
- Businessas Usual (BAU) Responsibilities: You will support internal teams with BAU activities, help monitor key operational metrics, escalate risks or inefficiencies, and contribute to reporting and dashboards that inform decision-making and performance improvement.
- Operational Efficiency & Process Improvement: You will map, document, and optimise business processes, identify bottlenecks, and introduce scalable solutions. This includes defining and embedding SOPs and supporting change management initiatives as new tools, systems, and processes are introduced.
- Data Management & Systems Support: You will ensure data accuracy and completeness across key systems, manage and validate data within Microsoft Dynamics 365 Business Central, and support ongoing system enhancements, including participation in UAT for new features, dashboards, and supporting tools.
- Cross Functional Coordination: Act as a central point of coordination across teams to support alignment and delivery. You will collaborate across business functions to align operational needs acting as a communication bridge for cross functional initiatives and providing training and support to teams using operational systems.
- New Process & Operational Design: You will partner with teams to improve processes, address data or operational issues, and ensure the business can scale without disruption.
Requirements
What You Bring
To excel in this role, you should have:
- 5 years in business operations, business analysis or project management role.
- Experience in a fast-paced or high-growth environment is a plus.
- Experiences IT Services organisation prefferable
- Experience with Microsoft Business Central (or other ERP systems)
- Experience with CRM, workflow management and ITSM (HubSpot, Jira, ServiceNow).
- Familiarity with project management process and tools
- Experience with Data visualisation platforms like Power BI.
- Proficiency in spreadsheets (Excel)
- Strong analytical, critical-thinking, and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to collaborate across departments and work with multiple stakeholders.
- High attention to detail and ability to manage multiple priorities.
- Skilled in process mapping and operational documentation.
Benefits
- Work from home
- Medical insurance given after probation period
- Training on market trends and client needs
- Continuous learning and personal development opportunities
- Competitive compensation package
- Performance - based bonus
- Fun budget for team events
