Owner of day-to-day operations for the US Stocks business: monitor daily volumes and metrics, maintain dashboards, resolve operational incidents, manage end-to-end customer grievances, ensure timely RAA payouts, and generate insights to drive process improvements and stakeholder coordination.
About Groww:
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.
Our Vision
Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.
Our Values
Our culture enables us to be what we are — India’s fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.
The values that form our foundation are:
- Radical customer centricity
- Ownership-driven culture
- Keeping everything simple
- Long-term thinking
- Complete transparency
About the Role
We are looking for a detail-oriented and execution-focused Business Operations & Analyst professional to support the day-to-day operations of our US Stocks business under Groww IFSC. This role will be responsible for business monitoring, operational execution, customer grievance management, and ensuring critical business metrics remain within defined thresholds.
The ideal candidate should possess strong analytical skills, operational discipline, and the ability to coordinate effectively across internal and external stakeholders to ensure seamless business operations and superior customer experience.
Location
GIFT City, Ahmedabad, Gujarat
GIFT City, Ahmedabad, Gujarat
Key Responsibilities
Business Monitoring & Operations
Business Monitoring & Operations
- Track and monitor daily business volumes, transaction values, and key operational metrics
- Maintain operational dashboards and ensure timely reporting of business performance
- Identify deviations, exceptions, or breaches in key metrics and proactively escalate them to relevant stakeholders
Stakeholder Coordination & Issue Resolution
- Coordinate with internal teams, partners, and external stakeholders to resolve operational issues and restore metrics to expected levels
- Drive timely closure of operational incidents and track corrective actions
- Ensure smooth execution of established operational processes and controls
Customer Operations & Grievance Management
- Manage end-to-end customer grievance resolution for the US Stocks business
- Ensure adherence to defined turnaround times (TATs) and service standards
- Act as a liaison between customers and internal teams to facilitate timely issue resolution
- Identify recurring customer issues and drive root-cause analysis
RAA Payout Operations
- Support and ensure accurate and timely execution of RAA payouts for US Stocks customers
- Coordinate with relevant teams to ensure smooth processing and reconciliation of payouts
Customer Insights & Process Improvement
- Capture, categorize, and track customer pain points and operational challenges
- Generate actionable insights from customer feedback and operational data
- Work with business and product teams to improve processes, customer experience, and operational efficiency
Preferred Background
- Experience in banking, brokerage, fintech, wealth management, or capital markets operations
- Prior exposure to customer grievance management and operational monitoring
- Understanding of US Stocks, international investing, or cross-border investment products will be a strong advantage
- Experience working within regulated financial services environments is preferred
- 3 - 4 years of relevant experience
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The QMS Manager will oversee quality management system development, execution, and maintenance for process improvement toward zero defects while also mentoring the team and liaising with customers and internal departments.
Top Skills:
Aiag 5 Core ToolsControl PlansFmeaPpapQms StandardsSpc
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Provide day-to-day support and administration for INFOR Time & Attendance, assist with configuration, testing, data migration, and training. Serve as first-line support for users, manage integrations to payroll/HRIS, run reports, and support project coordination and vendor governance to ensure timely system rollouts and compliance.
Top Skills:
Hcm IntegrationHrisInfor HcmInfor Time & AttendanceExcelMs WordMvs (Master Rotation And Auto Assignment)PayrollReporting ToolsWorkday
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Own and roadmap fleet management product experiences for dispatchers, operators, and drivers. Translate customer pain into web and mobile workflows, define metrics, run betas, work with data scientists to build AI features from sensor data, and collaborate cross-functionally while gathering field feedback.
Top Skills:
AIAutomotive SystemsIndustrial IotSQLTelematics
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
