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Agency • Information Technology
Act as liaison between business and technical teams to gather and document requirements, analyze processes and data, create process maps, user stories, and dashboards, support project management and QA, and facilitate stakeholder workshops to drive improvement and automation.
Top Skills:
BpmnConfluenceCRMErpExcelJIRAPower BIPythonSQLTableau
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Provides onsite and remote IT support for global users, managing high-volume service desk tickets, troubleshooting Microsoft systems, Active Directory, messaging, network, and infrastructure issues. Responsibilities include incident resolution, root-cause analysis, SLA and KPI tracking, monitoring and alerting, documentation, ITIL compliance, service procedure development, and collaboration with technical teams. The role requires rotational shifts, on-call participation, customer focus, and occasional travel when required.
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Artificial Intelligence • Hardware • Information Technology • Machine Learning
Lead an integrated construction and facilities portfolio supporting manufacturing expansion, facility stabilization, budgeting, risk management, value engineering, governance, and operational readiness. Coordinate multiple projects from planning through commissioning and closeout while managing costs, schedules, dependencies, contractors, stakeholders, and regulatory interfaces. Build organizational capability and implement digital, AI-enabled program controls, analytics, automation, and data governance to improve forecasting, reporting, resource optimization, and executive decision-making.
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Facilitate discovery workshops and map current-to-target processes across Product, Engineering, and QA. Define workflows, issue structures, dashboards, KPIs, and reporting. Align requirements with GitHub, CI/CD, and test tools; support UAT, adoption, governance, and traceability. Enable AI use cases and lead functional training and user enablement.
Key Responsibilities
- Conduct discovery workshops across Product, Engineering, QA
- Map current vs target processes across:
- Jira, Azure DevOps, Mural, Confluence
- Define requirements for:
- Workflows, issue structures, dashboards, reporting
- Align requirements with GitHub, CI/CD, testing tools (TestRail, Playwright, Selenium)
- Support product discovery integration (Jira Product Discovery, Mural)
- Enable AI use cases aligned with MCP, AI DLC, Copilot, Bedrock
- Support UAT, validation, and stakeholder alignment
- Translate workflows into user-friendly processes and training materials
- Lead functional training sessions for Product, Engineering, QA teams
- Support UAT and adoption validation
- Ensure workflows are usable and understood by business teams
- Define reporting requirements (KPIs, dashboards, portfolio views)
- Capture governance and compliance requirements
- Ensure workflows support traceability across planning → delivery → testing → release
- Validate reporting during UAT and adoption
Required Skills / Keywords
Business Analysis, Agile, Jira, Azure DevOps, Process Mapping, Workflow Design, Confluence, Mural, GitHub, CI/CD, TestRail, Playwright, Selenium, Product Discovery, Atlassian MCP, AI DLC, Copilot, AWS Bedrock, Requirements Gathering, UAT
Training Delivery, User Enablement, Process Documentation, UAT, Adoption, Agile Coaching, Jira Workflows
Reporting Requirements, KPI Definition, Dashboards, Governance, Traceability, UAT, Portfolio Reporting
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
