Designs and deploys BPM workflows and RPA bots using platforms such as UiPath, Automation Anywhere, Blue Prism, and Nividous. Analyzes processes, configures approvals and SLAs, develops integrations and low-code applications, supports users, monitors automation performance, and prepares technical documentation. The role also manages testing, troubleshooting, reporting, data transformations, governance, training, and continuous process-improvement initiatives across enterprise systems.
1. Workflow Process & BPM Automation
- Design, configure, and deploy workflow processes on BPM platforms.
- Analyse existing business processes, identify inefficiencies, and map workflow automation opportunities.
- Develop and configure low-code/no-code workflow applications aligned with business requirements.
- Create process maps, approval workflows, escalation rules, and SLA-based workflow routing.
- Coordinate with business stakeholders and process owners to test, refine, and deploy workflow-driven solutions.
- Monitor workflow performance and recommend improvements to optimise turnaround time and operational efficiency.
- Ensure workflow governance, process compliance, and audit readiness.
2. RPA (Robotic Process Automation) Development & Support
- Design, develop, and deploy RPA bots using tools such as Nividous, UiPath, Automation Anywhere, or Blue Prism to automate high-volume, rule-based business processes.
- Identify suitable automation candidates across finance, sales, operations, and support functions through process discovery and feasibility assessments.
- Build attended and unattended automation workflows including screen scraping, data extraction, report generation, and ERP interactions.
- Perform bot monitoring, exception handling, maintenance, and version upgrades to ensure stability and performance.
- Document RPA solutions including Process Definition Documents (PDDs), Solution Design Documents (SDDs), and test scripts.
- Collaborate with IT and business teams to integrate RPA bots with BPM, ERP, and enterprise systems for end-to-end automation.
3. Application Development & System Support
- Develop and customise applications using BPM tools, RPA platforms, or relevant low-code technologies.
- Build and maintain API integrations and facilitate structured data exchange between enterprise systems.
- Perform testing, debugging, and performance validation of developed applications and bots.
- Support workflow-related system enhancements, configurations, and issue resolution.
4. User Support & Adoption
- Provide first and second-level support to end users, resolving workflow and automation-related issues within defined SLAs.
- Conduct user training sessions and create self-help materials to drive adoption of workflow and automation solutions.
- Act as a liaison between technical teams and business users to translate requirements into workable solutions.
- Support change management and adoption initiatives for newly implemented workflow and automation processes.
5. Data Management & Reporting
- Manage data uploads, validations, and transformations across workflow and connected enterprise systems.
- Build and maintain reports and dashboards that provide actionable insights on workflow and automation performance.
- Ensure compliance with data governance standards and audit requirements.
- Monitor workflow KPIs and operational metrics to support decision-making and process optimisation.
6. Process Improvement & Digitization
- Proactively identify opportunities to optimise system usage, eliminate manual interventions, and automate repetitive workflows.
- Support digital transformation and continuous improvement initiatives aligned with organisational goals.
- Recommend workflow redesign and process simplification to improve operational efficiency and user experience.
Contribute to developing a Centre of Excellence (CoE) mindset around workflow automation and digital tools.
7. Documentation
- Maintain up-to-date documentation of workflow configurations, process maps, RPA bot designs, and user manuals.
- Ensure documentation quality meets audit and compliance standards.
- Prepare process documentation, SOPs, and workflow governance materials.
Technical Skills
Varun Beverages Limited Gurugram, Haryana, IND Office
Gurugram, India
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