Provide technical support for Helix environments, troubleshoot issues, assist clients with onboarding, document solutions, and collaborate with internal teams.
Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
Key Responsibilities:
- Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
- Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
- Assist in the onboarding and training of clients on Helix functionalities and best practices.
- Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
- Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
- Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
- Participate in continuous improvement initiatives to refine support processes and tools.
Requirements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in technical support, preferably in a software or version control environment.
- Strong knowledge of Helix Core and experience with version control systems.
- Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
- Experience with scripting or automation tools to support troubleshooting efforts is a plus.
- Strong communication skills and ability to work well in a remote team environment.
- Customer-focused mindset with a commitment to providing exceptional support.
Preferred Qualifications:
- Experience with CI/CD processes and tools.
- Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
- Previous experience in a remote support role or IT service management.
- Relevant certifications in IT support or Helix administration are advantageous.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead the UAE sales engineering function and regional pre-sales strategy. Manage, coach, and develop Sales Engineers while ensuring consistent, value-based customer engagements across complex enterprise deals. Partner with Sales and cross-functional teams on pipeline support, deal strategy, forecasting, customer transformation, product feedback, and repeatable solution frameworks. The role requires strong security and networking expertise, executive customer leadership, AI/ML understanding, and willingness to travel.
Top Skills:
Ai-Powered Threat DetectionAi/MlAutomated Policy GenerationCloud SecurityIdentity SecuritySaaSSaseSecure ConnectivitySecurity AnalyticsZero TrustZscaler Zero Trust Exchange
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead enterprise architecture engagements involving Dynatrace, observability, cloud platforms, application performance, infrastructure, networking, containers, automation, and solution design. Assess complex hybrid environments, guide customer engineering teams, troubleshoot performance issues, develop scripts and code, support implementations, coordinate product engineering feedback, and share best practices across consultancy teams. The role is remote with occasional travel to customer sites.
Top Skills:
AngularAnsibleArgocdAWSAws LambdaAzureBackstageC#DockerDocker SwarmDynatraceEcsFargateGCPJavaJavaScriptKubernetesNode.jsOpenshiftPuppetReactSQLTerraformTfs
Events • Food • Travel • Hospitality • Hotels & Resorts
Deliver personalized spa treatments and attentive guest care while maintaining clean, hygienic treatment rooms and luxury service standards. Support spa reception, gym, and pool operations; monitor facility readiness, report maintenance issues, promote wellness offerings, manage resources responsibly, and stay informed about industry trends. Create relaxing, personalized guest experiences through teamwork, flexibility, and attention to detail.
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
