Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%
We are seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The ideal candidate will also have solid experience with IBM ODM and backend development using Node.js or Python. This role involves designing, developing, and optimizing contact center workflows, integrating decision services, and ensuring seamless end-to-end delivery.
Responsibilities
- Design, configure, and implement Amazon Connect contact center solutions.
- Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
- Optimize call flow performance, routing strategies, and customer experience.
- Monitor, troubleshoot, and improve contact center metrics and system reliability.
- Develop, implement, and maintain business rules and decision logic using IBM ODM.
- Collaborate with business teams to model, validate, and test decision tables and rule flows.
- Integrate ODM decision services with AWS workflows and backend systems.
- Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
- Ensure accuracy, consistency, and performance of rule execution in production environments.
- 4+ years of experience with AWS services, including at least 3 years with Amazon Connect.
- 2+ years of hands-on experience with IBM ODM (Rule Designer, Decision Center, Rule Execution Server).
- Proficiency in Node.js or Python for AWS Lambda development.
- Strong understanding of REST APIs, microservices, and JSON-based integrations.
- Familiarity with contact center KPIs, operational metrics, and call flow optimization.
- Excellent problem-solving, communication, and analytical skills.
- Bachelor’s Degree in Computer Science, Engineering, or related field.
Nice to Have:
- Experience with Amazon Connect integrations involving AI/ML, Lex, or Kinesis.
- Exposure to other conversational AI platforms like Google Dialogflow.
- Experience implementing call center reporting or analytics dashboards.
- Knowledge of DevOps practices, CI/CD pipelines, or automation tooling.
- Familiarity with Agile methodologies and collaboration tools like Jira and Confluence.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
