The AVP Customer Success will enhance customer relationships, ensure satisfaction and retention, and drive product adoption while collaborating across teams.
This is a remote position.
Job Description
We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully.
Key responsibility area
- Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
- Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
- Effectively communicate the organizational vision & strategy to the Managers for effective execution
- Drive organizational results thru the Happiness & Product Adoption teams
Requirements
- 10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable), Customer Success, Customer Support or Account Management
- Possess strong phone, written, and verbal communication skills with excellent presentation skills
- Experience working with Senior and Executive-level customer contacts
- Understanding of Internet and web applications with a desire to learn new technologies
- Well-organized, with high attention to detail and the ability to prioritize
- Prior experience in a B2B SaaS is an added advantage
Benefits
100% Remote Working
ESOPS
Similar Jobs
Security • Cybersecurity
As a QA Engineer in DevOps, you will test and analyze requirements, write test cases, debug environments, and investigate customer scenarios.
Top Skills:
Ci/CdDockerGoJavaJenkinsKotlinKubernetesLinuxPython
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Associate Manager develops global medical content under supervision, collaborates with teams to ensure quality and compliance, and tracks project progress.
Top Skills:
Generative Ai Technology PlatformsMedical Content ToolsMultimedia
Big Data • Cloud • Software • Database
Lead the development of a foundational platform for application modernization, focusing on infrastructure, cloud services, and observability metrics. Drive technical decisions and product scope in a remote setting.
Top Skills:
AbacAWSAzureCi/CdDockerGCPKubernetesOauth 2.0OidcRbacSAML
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
