The Atlassian/Jira Administrator is responsible for managing and configuring Atlassian tools to support team workflows. Tasks include user management, customizing workflows, creating dashboards, and providing technical support, while collaborating across teams to optimize usage and troubleshoot issues.
Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job Summary
Responsible for managing and configuring Atlassian Jira and related tools (Confluence, Bitbucket) to support team workflows. Tasks include user management, customizing workflows, creating dashboards/reports, ensuring system performance, and providing technical support. Collaborates with teams to optimize tool usage and troubleshoot issues, ensuring alignment with project needs and best practices.
What you will do
- Administer and configure Atlassian products (Jira, Confluence, Opsgenie, Jira Service Desk) to meet team and organizational needs.
- Manage and evaluate Atlassian add-ons, ensuring they align with business goals.
- Collaborate with cross-functional teams to streamline processes and enhance Jira workflows, custom fields, and other configurations.
- Develop, test, and implement integrations between Atlassian products and internal applications.
- Perform Jira "hygiene" tasks, including cleaning up outdated projects, fields, workflows, and duplicates.
- Train employees and new hires on Jira best practices, new features, and how to effectively use Confluence.
- Stay current on new developments in Jira and Confluence, researching and implementing ways to improve usage.
- Address and resolve issues in Jira Projects and Confluence, working closely with other teams, and Atlassian Premier Support when necessary.
What you will have
- 3+ years of experience administering Atlassian products (Jira, Confluence, Opsgenie, Jira Service Desk).
- Proficient in Jira Query Language (JQL) for advanced search and reporting.
- Strong communication skills, both written and verbal, with the ability to collaborate across various teams.
- Familiar with Scrum and Kanban methodologies.
- Experience in extending Atlassian tools through custom development or scripting is a plus.
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
#LI-SD1
Top Skills
Atlassian Jira
Bitbucket
Confluence
Jira Service Desk
Jql
Opsgenie
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