Coordinates sales operations across order fulfillment, logistics, finance, and customer service. Responsibilities include preparing MIS and ad-hoc reports, tracking orders and deliveries, submitting billing documentation, managing bank guarantees, supporting tender submissions, and resolving client inquiries. The role requires accurate data management, timely payment documentation, and effective communication with internal teams and customers.
Sales Operations Coordinator
Summary
We are seeking a dynamic Sales Operations Coordinator to serve as the central hub for our sales team's administrative and logistical needs. This pivotal role ensures seamless communication between sales, logistics, and finance by managing the end-to-end order-to-cash cycle. The ideal professional will oversee critical documentation for payment processing, track delivery timelines, and generate actionable insights through comprehensive reporting. By acting as the primary liaison for customer inquiries and tender support, this individual plays a vital part in maintaining operational efficiency and driving revenue visibility across the organization.
Key Responsibilities
- Performance Reporting: Design and distribute weekly Management Information System (MIS) reports detailing sales performance, dispatch metrics, and outstanding payment statuses for executive review.
- Order Lifecycle Management: Provide real-time updates on order fulfillment and delivery schedules to the sales force, enabling proactive customer expectation management.
- Logistics Alignment: Collaborate closely with the logistics department to verify shipment schedules and confirm delivery deadlines against client commitments.
- Revenue Assurance: Compile and submit all necessary billing and delivery documentation to clients to facilitate timely payment release.
- Financial Instrument Oversight: Manage the lifecycle of Bank Guarantees by coordinating with back-office teams to ensure issuance and tracking align with contractual obligations.
- Tender Support: Assist the sales division in preparing and organizing complex documentation required for competitive bid submissions.
- Client Liaison: Serve as the dedicated internal contact for resolving client inquiries regarding invoices, shipment tracking, and document status, ensuring swift resolution.
- Strategic Analysis: Develop ad-hoc reports and data sets to support forecasting models and strategic review meetings beyond standard weekly updates.
Ideal Candidate Profile
- Educational Background: A Bachelor's degree in any discipline is required.
- Professional Experience: Candidates must possess 1 to 5 years of hands-on experience in sales coordination, back-office support, or a closely related operational role.
- Technical Proficiency: Strong working knowledge of Microsoft Office Suite, specifically Excel, PowerPoint, and Word.
- Communication Skills: Fluency in English and the local language (Hindi) is essential for effective stakeholder management.
- Preferred Attributes: Experience with tender documentation, logistics coordination, or exposure to ERP/CRM systems is highly advantageous.
- Soft Skills: Demonstrated ability to manage multiple priorities, attention to detail, and a proactive approach to problem-solving.
Key Results Areas
- Operational Efficiency: Achieve a 100% on-time submission of weekly MIS reports and accurate delivery status updates.
- Cash Flow Optimization: Ensure all payment documentation is submitted promptly to minimize days sales outstanding (DSO).
- Customer Satisfaction: Resolve all client queries regarding billing and dispatch within defined service level agreements.
- Bid Success: Support the sales team in delivering error-free tender documentation to enhance win rates.
- Data Integrity: Maintain accurate records of bank guarantees and logistics tracking to prevent contractual breaches.
Requirements
Must-Have Requirements
Education: Bachelor’s degree, any discipline
Years of Experience: 1–5 years
Type of Experience: Prior experience in a similar sales coordination / back-office sales support role — the client has specifically flagged this as required, not merely preferred. Prior experience with tender documentation is a must.
Technical Skills: Basic working knowledge of Excel, PowerPoint, and Word
Software / Tools: ERP/CRM exposure not specified — confirm if client uses a specific system
Languages: English and the local language (Hindi, given Delhi NCR base)
Good-to-Have
- Exposure to logistics/dispatch coordination
- Familiarity with an ERP or CRM system
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