Job Title:
Associate Vice President - WFMWork Type:
PermanentLocation:
DLF Downtown, Sector 25A Phase 3, Block 4It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
This role will be accountable for the monitoring of the operational performance for the Unsecured Assessment team. The primary purpose of this role is to ensure our operational colleagues serve both our external and internal customers effectively and efficiently. The role will provide visibility to the Unsecured Assessment team within PEB Operations who will complete the credit verification and assessment tasks of customer information for NAB originated products – credit cards and personal loans. Actively monitor inbound queues to ensure wait times remain within defined thresholds and dynamically reallocate resources to manage demand effectively. This role will be responsible for standardising operational reporting, ensuring accuracy, consistency, and transparency. This role will design and implement robust reports
Key Accountabilities
- Delivery of coaching, workshops and training to ensure colleagues meet capability and
- performance expectations
- Responsible for execution of unsecured lending accreditation
- Identify training gaps and design and deliver training interventions
- Ensure all training records are maintained and kept up to date
- Credit knowledge training and coaching to enable lenders to conduct informed,
- professional customer conversations
Capabilities, Experience & Qualification Requirements
- 5+ years of relevant experience in MI, Reporting and data visualisation, preferably within banking or financial services.
- Demonstrated ability to extract, analyse, and present insights in a meaningful and executive -ready format.
- Resilience, effective Communication and Prioritisation skills.
Shift Timings - Login between (2 AM to 4 AM)
Work Mode - Initial 6 Months WFO
A diverse and inclusive workplace works better for everyone:
Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
More focus on you:
We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities
Join NAB India:
This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities
To know more about us please click here
To know more about NAB Global Innovation Centres please click here
We’re on LinkedIn: NAB Innovation Centre India
