The Associate in Technology Services gathers requirements for IT infrastructure changes, conducts risk assessments, interacts with stakeholders, and manages change requests using various tools while ensuring effective collaboration across teams.
Description and Requirements
• Responsible for gathering requirements for change requests to Create IT Infrastructure changes
• Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request
• Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation
• Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices
• Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.) and Server Naming Conventions, networking services
• Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network
• Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in Service Now Tool and completed as per the requirements
• Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery
• Creation of Change tickets on BMC Remedy as per Software/Hardware/Server change requirements
• Follow the complete change cycle from Planning, scheduling and implementation
• Performing follow-ups for reviews and approvals on pending or drafted Request for Change's (RFC's) to meet the target depending upon 'scheduled start date' and 'end date' of the tickets
• Candidate should have Proven ability to work independently, manage multiple tasks, and deliver accurate and detailed results within firm deadlines.
• Exposure to IT Infrastructure Changes
• Exposure to enterprise share-point
• Exposure to Capacity planning management portal (CPM)
• Knowledge and experience of working with Master server directory
• Proven understanding of IT service delivery. Knowledge of servers, Networking
• Prior experience in managing Remedy helpdesk / change management work is preferable
• Intermediate MS Excel skills
• Excellent Soft skills (Mandatory)
• Excellent Communication skills (Mandatory)
• Excellent E-mail writing skills (Mandatory)
• Excellent inter-personal skills with the ability to coordinate cross functionally
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
• Responsible for gathering requirements for change requests to Create IT Infrastructure changes
• Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request
• Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation
• Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices
• Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.) and Server Naming Conventions, networking services
• Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network
• Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in Service Now Tool and completed as per the requirements
• Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery
• Creation of Change tickets on BMC Remedy as per Software/Hardware/Server change requirements
• Follow the complete change cycle from Planning, scheduling and implementation
• Performing follow-ups for reviews and approvals on pending or drafted Request for Change's (RFC's) to meet the target depending upon 'scheduled start date' and 'end date' of the tickets
• Candidate should have Proven ability to work independently, manage multiple tasks, and deliver accurate and detailed results within firm deadlines.
• Exposure to IT Infrastructure Changes
• Exposure to enterprise share-point
• Exposure to Capacity planning management portal (CPM)
• Knowledge and experience of working with Master server directory
• Proven understanding of IT service delivery. Knowledge of servers, Networking
• Prior experience in managing Remedy helpdesk / change management work is preferable
• Intermediate MS Excel skills
• Excellent Soft skills (Mandatory)
• Excellent Communication skills (Mandatory)
• Excellent E-mail writing skills (Mandatory)
• Excellent inter-personal skills with the ability to coordinate cross functionally
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Bmc Remedy
Excel
Linux
Service Now
SQL
Unix
VMware
Windows
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