Associate Staff Engineer, Pharmacovigilance

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total experience 5+ years.
• Hands on working experience in Pharmacovigilance processes, including ICSR lifecycle.
• Strong working experience in HaloPV, Argus Safety, or similar Pharmacovigilance SaaS platform.
• Familiarity with ITSM tools such as ServiceNow.
• Working knowledge of SQL / PL-SQL for basic data validation and checks.
• Ability to follow defined procedures and work effectively in a regulated environment.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

RESPONSIBILITIES:

• Perform daily HaloPV/ Argus system administration activities as per approved Client SOPs and Work Instructions
• Manage user access provisioning, modification, and deactivation in compliance with access control policies
• Support basic workflow and configuration activities under supervision
• Provide Level 1 incident and service request support using the Client ITSM tool
• Conduct initial issue triage, data validation, and log collection
• Coordinate with internal technical and functional teams for issue escalation and resolution
• Maintain accurate operational documentation, ticket updates, and status reports
• Assist in system validation documentation, audit artifacts, and compliance evidence preparation.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.