Analyst - ServiceNow Developer

About this role

The HR Technology Platform team designs & delivers innovative solutions that enable the firm's ambitious talent agenda, create an exemplary employee experience and yield insights at scale. This is a team of motivated technology professionals passionate for supporting the execution of critical human capital processes through best-in-class applications including ServiceNow and Workday.

Position Purpose & Responsibilities:

As a BlackRock ServiceNow Developer, you will have the following responsibilities: 

• Design, develop and maintain ServiceNow HR Service Delivery (HRSD)

• Develop and modify ServiceNow catalogs, HR Services, workflows, forms, lists, business rules, UI components etc. 

• Provide configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices

• Manage security roles, assignment groups and ACLs

• Maintain HR Employee Service Portal and Knowledge bases

• Research new feature enhancements and functionalities from ServiceNow

• Participate in the Technical Solution aspects of ServiceNow implementations specific to: design, solution architecture, functional implementation and evaluation of business needs

Qualifications, Skills & Experience:

• 4+ years total HR Technology experience and familiarity with common HRIS systems, such as Workday, SAP, Oracle, SuccessFactors

• 2+ years of ServiceNow implementation hands-on experience for HR including case management, portal, service level management, agent workspace, advanced work assignment, reporting, and performance analytics.

• Detailed understanding of all configuration items / options related to HRSD, including HR profile, integrations, COEs, Services, Service Catalog, Agent Workspace, Knowledge Management, workflows, approvals, assignment rules / advanced work assignment queues, User / HR criteria, notifications, SLAs, Employee Service Center / Content Delivery, Reporting, Performance Analytics

• Capable of understanding business requirements from non-IT stakeholders, and translating requirements to ServiceNow solution capabilities

• Understanding of HR processes, delivery models, and organizational structures

• Comfortable / capable of communicating with senior (non-IT) executives at the director level and above

• Familiarity with key HR legal and regulatory concerns, such as privacy, FMLA, GDPR, etc.

• Experience working in global projects with resources spanning multiple time zones and support from contingent workers

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.